Area Technology Leader Greater Gulf

Role Overview

Area Technology Leader – Greater Gulf at Sanofi, located in Riyadh, Saudi Arabia. You will drive the delivery and evolution of technology products and services across the Greater Gulf, bridging global digital strategy with local business needs.

Company Overview

Sanofi is an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. The company has deep understanding of the immune system and an innovative pipeline that enables invention of medicines and vaccines treating and protecting millions of people worldwide. Sanofi is investing in pioneering partnerships with OpenAI, AQEMIA, IBM, and others to advance biopharma technology.

Role Purpose

As Area Technology Leader for the Greater Gulf within the Digital Market team, you will be at the heart of local tech service delivery, ensuring people have the tools, support, and digital capabilities they need while championing a digital-first culture that empowers every user. You will bridge global technology strategy with local operational execution and regional business priorities.

Key Responsibilities

Deployment & Alignment

• Coordinate the local deployment of global technology projects, products, and services, ensuring alignment with Greater Gulf business priorities.
• Collaborate with global Tech Product and Service Owners on deployment execution.
• Partner with Tech Enterprise Delivery and Global Digital Technology teams to plan, report on, and align technology initiatives across the Greater Gulf region.

Service Delivery & Support

• Lead digital-first service delivery by driving automation, self-help capabilities, and user enablement programs.
• Build proficiency with AI technologies and self-service tools across the user base.
• Oversee on-site support operations and local tech vendor performance.
• Ensure services meet contractual standards, comply with global policies, and consistently deliver high-quality user experience.
• Serve as the primary point of contact and escalation for technology incidents, requests, and needs from local stakeholders.
• Monitor service level agreements and define improvement plans where needed.

Budget & Operations

• Manage local technology budgets.
• Oversee real-estate tech requirements.
• Execute local purchasing for digital equipment and services.

Communications & Training

• Deliver local tech communications and awareness campaigns.
• Conduct training sessions to keep all users informed, engaged, and equipped with latest digital capabilities.

Qualifications & Experience

• 10–15 years of experience in Technology Services delivery, preferably within large or complex organizations.
• Experience in the healthcare or pharmaceutical industry is a strong advantage.
• Bachelor's degree or equivalent in Information Technology or Computer Science.
• ITIL Foundation v4 or equivalent is a differentiating qualification.

Skills & Competencies

• Strong technical knowledge across a broad range of technologies and domains, including Windows/M365, IT Service Management (ITSM), and Agile delivery tools such as ServiceNow, Jira, and Confluence.
• Demonstrated leadership with a drive for innovation and adaptability.
• Strong business acumen and problem-solving ability.
• Customer-first mindset.
• Proven ability to work effectively in matrix organizations and regulated environments.
• Excellent communication and collaboration skills.
• Fluent in English (oral and written).
• Arabic is a plus.

Additional Information

• Access to training programs and industry certifications.
• Opportunities for career progression.
• Work on meaningful digital transformation across the Greater Gulf region with visible impact on how thousands of colleagues work daily.
• Be part of a diverse, inclusive team that values every perspective in a region where Sanofi is investing in its people and future.
• Sanofi provides equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or other characteristics protected by law.