Area Manager

Role Overview

Area Manager at Majid Al Futtaim, MAF LifeStyle, operations.

Role Purpose

Lead and develop store teams in alignment with brand and company strategy, overseeing operations, driving sales, controlling costs, and ensuring top-tier retail standards to deliver an exceptional customer experience.

Key Responsibilities

Sales & Business Development

• Achieve sales targets through a proactive commercial agenda, developing and planning new business initiatives that drive overall sales and business improvement.
• Ensure sales and operational goals and expectations are achieved through regular monitoring.

Store Operations & Standards

• Ensure store managers and their staff maintain stores to the highest possible standards, are well organized and properly merchandised at all times.
• Provide managerial direction for the success of the stores.
• Monitor stock control to ensure store shrink is within company guidelines to protect company property and assets.

Financial & Performance Management

• Monitor cash flows, sales performance, inventory control, cash sales receipts and operating records.
• Provide critical analytical feedback on store performance at weekly and monthly trade reviews together with the Brand Director.

Customer Service & Experience

• Ensure that all customer service initiatives are in place, resolving issues quickly and courteously.
• Guide store managers to ensure key priority targets and goals in customer service are consistently achieved.

Qualifications & Experience

• High school certificate.
• 7+ years' experience in retail operations with minimum 3 years in store management role.
• Qualification in retail-related field is an added advantage.

Skills & Competencies

• English proficiency.