ARAMCO Technical Lead

Role Overview

ARAMCO Technical Lead at Honeywell Technologies. This is a Customer Success Manager position responsible for ensuring customers achieve their desired outcomes through effective use of Honeywell products and services, building strong relationships, and driving adoption, retention, and expansion.

Company Overview

Honeywell Technologies is a global, pure-play automation company with more than 50,000 employees. The company serves the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by the Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. Honeywell combines deep domain expertise with decades of data from its global installed base to lead the industrial sector's transition from automation to autonomy.

Role Purpose

Ensure customers achieve measurable business outcomes from Honeywell Technology solutions while simplifying customer engagement. Act as a trusted advisor, primary point of contact for operational and service-related needs, and coordinate internal teams to provide a seamless customer experience that drives satisfaction, loyalty, retention, and expansion.

Key Responsibilities

Customer Success & Strategy

• Ensure customers achieve measurable business outcomes from Honeywell Technology solutions while simplifying customer engagement.
• Develop and execute customer success strategies to drive retention and expansion.
• Act as a trusted advisor by understanding customer business objectives and aligning Honeywell's offerings accordingly.
• Translate customer requirements into internal improvement initiatives.

Stakeholder Management

• Serve as the first point of contact for customer operational and service-related needs.
• Coordinate internal teams to prevent customers from chasing multiple Honeywell Technology contacts.
• Manage customer-related interactions across Honeywell Technology systems and functions, including for Process Automation.
• Collaborate with cross-functional teams to ensure seamless onboarding and implementation processes.
• Coordinate and communicate with stakeholders to provide project updates and address concerns.

Customer Feedback & Improvement

• Capture customer feedback and drive corrective action plans.
• Analyze customer data and feedback to identify opportunities for improvement and growth.
• Drive continuous improvement initiatives to enhance project management processes and practices.

Strategic Initiatives & Program Management

• Drive key initiatives and strategic programs with key KSA customers.
• Lead and manage programs to ensure successful execution and delivery.
• Define project scope, objectives, and deliverables.
• Develop and implement project plans, including timelines, budgets, and resource allocation.
• Monitor project progress and ensure adherence to timelines and budgets.

Qualifications & Experience

• Minimum of 10 years of experience in customer success or account management.
• Proven track record of building and maintaining strong customer relationships.
• Experience working with CRM software and customer success tools.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Master's degree in a relevant field is preferred.

Skills & Competencies

• Strong problem-solving and negotiation abilities specific to customer success management.
• Strong leadership and mentoring skills.
• Proactive and results-oriented mindset.
• Passion for customer success and satisfaction.
• Continuous learning and adaptability.

Additional Information

Honeywell is an equal opportunity employer and values diversity. The company does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Honeywell will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.