Application Engineer

Role Overview

Application Engineer at Emerson, based in Kuwait or Qatar. The role combines technical consultation, product sales, and customer support across the Flow Controls portfolio.

Company Overview

Emerson is a global technology and engineering company. This position operates within the Flow Controls division, supporting key customers in the Middle East including NOC, Dolphin Energy, QAFCO, QChem, QELNG, and QE in Qatar, as well as KOC, KNPC, and Equate in Kuwait.

Role Purpose

The Application Engineer identifies optimal control valve and Flow Control product solutions for customers, provides comprehensive technical and commercial support, and manages the full lifecycle from quotation through order fulfillment while working collaboratively across sales, engineering, and operations teams.

Key Responsibilities

Customer Technical Support

• Provide applications engineering, technical, and pricing support to customers in Qatar and Kuwait, including technical presentations and site walkdowns.
• Conduct direct customer technical sales calls, order closeouts, and site walkdowns.
• Prepare associated reports following customer engagements.
• Present detailed technical solutions and recommendations to customers.

Product Selection & Sizing

• Perform sizing and selection of control valves and other FCV products.
• Review project specifications and prepare deviation lists.
• Develop solutions for severe-service applications and complex products in coordination with GIS and Engineering teams.

Quotation & Sales Support

• Prepare customer quotations that are timely, technically accurate, commercially verified, and offer the best overall solution.
• Follow up on quotations with customers and the outside sales team until purchase orders are secured.
• Collaborate with the Flow Control Sales Manager and Application Manager to achieve sales targets and departmental KPIs.

Order Management & Compliance

• Ensure purchase orders are commercially and technically compliant before order entry.
• Process error-free orders to appropriate factories.
• Coordinate with Project Management, Order Entry, and Customer Order Fulfillment teams to provide clean orders to factories and support customers with post-order documentation and requirements.
• Ensure compliance with Emerson Trade Compliance, Quality Management procedures, and Ethics policies.

Knowledge & Systems

• Maintain records and information within Emerson systems and tools, including SharePoint and CRM platforms.
• Stay current with product developments, industry trends, and market requirements.
• Conduct root cause analysis with GIS and Engineering teams for challenging applications.

Qualifications & Experience

• Minimum 5 to 8 years of experience in the process control industry, including control valve products and applications.
• Bachelor's degree in Engineering (Instrumentation, Mechanical, Chemical) or equivalent.
• Demonstrated experience in control valve products, applications, and Fisher sizing and selection tools.
• Proven experience in selling control valve products and services to hydrocarbon, chemical, and petrochemical end users.
• Knowledge of industrial standards related to control valve design, manufacturing, and testing processes.

Skills & Competencies

• Proficiency with Fisher FF2 control valve sizing and selection tools.
• Strong interpretation skills related to engineering drawings, specifications, and P&ID documentation.
• Excellent communication and presentation skills.
• Ability to make sound technical decisions based on engineering principles, standards, and applicable codes.
• Ability to interact effectively with customers and adapt to diverse cultural environments.

Additional Information

Benefits & Support

• Competitive medical insurance.
• Employee Assistance Programmes.
• Tuition reimbursement.
• Employee resource groups.
• Recognition programmes.
• Flexible time-off programmes, including parental leave, vacation, and holiday benefits.
• Access to learning and development opportunities including instructor-led and virtual training, mentoring, coaching, and project assignments.