Job description
Role Overview
Analyst, Franchise Innovation at Mastercard, based in Dubai. This role supports the development and deployment of innovative Franchise solutions across the Eastern Europe, Middle East and Africa (EEMEA) region.
Company Overview
Mastercard is a global technology company in the payments industry. The company operates in 200+ countries and territories, connecting and powering an inclusive, digital economy through secure data, technology, partnerships and innovation. The Franchise organization plays a critical role in protecting network integrity, enabling new business models, onboarding ecosystem participants and driving sustainable growth across traditional and emerging payment flows.
Role Purpose
Support the promotion, adoption and execution of Mastercard Franchise solutions that help customers grow while ensuring adherence to Mastercard Standards. The role combines customer engagement, data analysis, market intelligence, ecosystem monitoring and operational support for onboarding new participants into the Mastercard network.
Key Responsibilities
Customer Engagement & Promotion
- Support the promotion and adoption of Mastercard Franchise solutions with customers across the EEMEA region.
- Assist in customer engagements by presenting Franchise programs, standards and value propositions.
- Develop internal and customer-facing presentations, reports and supporting materials.
Data Analysis & Insights
- Analyze transaction data to identify trends, opportunities, risks and areas requiring attention.
- Translate data into actionable insights.
Onboarding & Enablement
- Support the onboarding and enablement of new Service Providers and other ecosystem participants.
Initiative Management & Operations
- Assist in managing Franchise Innovation initiatives, ensuring milestones and deliverables are tracked effectively.
- Support process improvements, automation initiatives and operational excellence projects.
Qualifications & Experience
- Bachelor's degree in Payments, Business or a related discipline.
- Preferred experience in payments, banking, fintech, customer onboarding or related fields.
- Knowledge of card payments, merchant acquiring, e-commerce or payment network operations is preferred.
- Experience working with customers, data analysis, reporting and business insights is desirable.
Skills & Competencies
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Excellent attention to detail and ability to manage multiple priorities simultaneously.
- Strong team player with good communication and presentation skills with the ability to engage both business and technical audiences.
- Ability to work effectively within a cross-functional and multicultural environment.
- Self-motivated, organized and able to operate with a sense of urgency.
- Strong stakeholder management and collaboration skills.
- Curiosity about emerging payment technologies, fintech innovation and evolving business models.
- Proficiency in Microsoft Excel, PowerPoint and Word.
- Fluent in English; any other language is a plus.
Additional Information
- All activities involving access to Mastercard assets, information and networks carry an inherent risk to the organization.
- Abide by Mastercard's security policies and practices.
- Ensure the confidentiality and integrity of all information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.