Airport Representative

Role Overview

Airport Representative at Minor Hotels, located at Al Najada Doha Hotel By Tivoli.

Company Overview

Minor Hotels is an international hotel owner, operator and investor with a portfolio of over 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. The company operates multiple hotel brands including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.

Role Purpose

The Airport Representative welcomes guests at the airport and serves as the first point of contact, assisting with arrivals and departures, coordinating transportation, and ensuring a smooth transfer experience between the airport and the property while delivering excellent customer service.

Key Responsibilities

Guest Services & Welcome

• Meet and greet guests at the airport upon arrival.
• Assist guests with luggage and transportation arrangements.
• Assist guests with check-in and check-out procedures when required.
• Provide information about the property and local area.
• Ensure a warm welcome experience for all guests.
• Handle guest inquiries professionally.

Transportation Coordination

• Coordinate with the hotel's front office or transportation team regarding guest arrival and departure times.
• Ensure accurate and timely guest pick-up and drop-off services.
• Coordinate with drivers, travel agents, and other service providers for smooth airport transfers.
• Maintain up-to-date flight information and communicate any changes or delays to concerned departments.

Record Keeping & Reporting

• Maintain accurate records of guest arrivals, departures, and transportation requests.
• Handle guest complaints or issues professionally and report them promptly to management.

Brand Representation

• Represent the company and hotel brand positively at all times.

Qualifications & Experience

• High School Diploma or equivalent; a degree in Hospitality Management is preferred.
• 1–2 years of experience in a similar role in hospitality, tourism, or the airline industry.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong organizational and coordination abilities.
• Customer-service oriented.
• Professional appearance.
• Fluency in English; additional languages are an asset.
• Knowledge of airport protocols and local transportation services.

Additional Information

• Ability to work flexible hours, including weekends and holidays.