Airport Operations Officer

Role Overview

Airport Operations Officer at Etihad Airways, Abu Dhabi. This is a three-to-four-year structured development programme for UAE Nationals launching a career with one of the world's fastest-growing airlines.

Company Overview

Etihad Airways is the national airline of the UAE, committed to empowering the next generation of Emirati leaders. As part of Journey 2030, the airline is investing in meaningful career pathways that develop future leaders across airport and network operations, aircraft dispatch, and safety and security.

Role Purpose

To deliver exceptional guest experiences and seamless airport operations across all touchpoints while building a foundational understanding of airport ground operations through structured work placements in network operations, hub control, and aircraft dispatch.

Key Responsibilities

Guest Handling & Customer Service

• Coordinate and deliver guest acceptance and handling across all airport touchpoints including check-in, boarding, and arrivals.
• Ensure exceptional customer service and full compliance with safety, security, brand standards, policies, and procedures.
• Manage flight editing and special guest requirements, including planning and handling of VIP/MAAS, PRM, and other special-category guests.

Performance & Operations Management

• Deliver performance in line with agreed KPIs, ancillary revenue goals, and customer service targets.
• Coordinate on-shift operations with internal and external stakeholders, including airline teams, handling partners, service providers, and local authorities.
• Ensure clear briefings, real-time updates, and effective communication across all operational partners.

Disruption & Emergency Response

• Liaise with Guest Control, Business Solutions, Network Control, and SOC to manage operational disruption and support emergency response.

Qualifications & Experience

• UAE National aged 19 or older with a valid family book.
• Minimum High School Diploma accredited by the UAE Ministry of Education.
• Fluent in English.
• Experience in a customer service position (preferred).
• Completed or permanently exempted from UAE National Service (males only).

Skills & Competencies

• Ability to work on shift-based schedules.
• Professional appearance and ability to wear the Etihad uniform with pride.

Additional Information

• This is a hands-on training programme providing invaluable experience across three key work placements: Network Operations Control at Etihad HQ, the Hub Control Center, and Aircraft Dispatch at Abu Dhabi Airport.
• World-class training, mentorship, and on-the-job experience provided to develop skills needed for future leadership roles in aviation.
• Full details are available on the employer's original posting.