Airport Manager - BAH

Role Overview

Airport Manager at Etihad Airways, based in BAH (Bahrain).

Company Overview

Etihad Airways is the UAE's national airline operating from its hub in Abu Dhabi. The organization connects people across continents and cultures, pursuing its "Journey 2030" ambition to double its fleet, expand its network and grow its people for a new era of excellence.

Role Purpose

Lead, plan and direct airport operations while overseeing team and service provider performance. Ensure financial, customer service, quality, safety and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards.

Key Responsibilities

Operations Management

• Direct and oversee all passenger and aircraft handling operations on a management and shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements.
• Actively participate in the daily operation, working shifts including weekends and/or public holidays, where required, to deliver the local operation.
• Lead and manage all elements of operations while on duty.

Safety, Security & Compliance

• Manage safety and security outcomes through safety and security promotion, hazard identification and risk assessment, safety, security and compliance monitoring and reporting.
• Perform the role of Local Security Contact Officer.

Special Operations

• Ensure all flight editing and special guest requirements are met, including assessment, planning and coordination of VIP/MAAS, PRM and special category guests.
• Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans.

Performance & Service Delivery

• Ensure on-time performance including management, mitigation, accurate reporting and follow-up of delays.
• Promote, deliver, monitor and report on customer service-related standards, including performance against associated KPIs.
• Promote airport ancillary sales performance, coordination and process compliance monitoring.

Qualifications & Experience

• Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with demonstrable knowledge of leadership, project management and business solutions skills.
• Minimum 7–9 years relevant experience in a leadership or senior management capacity with exposure to global business best practice.
• Previous exposure to highly pressured and multicultural environment in a management/supervisory role within a shift environment required.
• Previous regional or international exposure highly advantageous.

Skills & Competencies

• Proven ability to lead and drive results and communicate internally and externally on a large scale across multiple channels.