Job description
Role Overview
Advanced Field Service Engineer at Honeywell Technologies in the Process Automation business unit. You will report directly to the Program Manager.
Company Overview
Honeywell Technologies is a global, pure-play automation company serving the building, industrial and process sectors with a broad portfolio of services, solutions and products. The company has more than 50,000 employees and combines deep domain expertise with decades of data from its global installed base to lead the industrial sector's transition from automation to autonomy.
Role Purpose
Provide advanced technical support and expertise to customers in the Process Automation business unit, troubleshooting and resolving complex technical issues, ensuring successful implementation of solutions, and driving customer satisfaction. Impact the efficiency, productivity, and safety of customers' operations while developing and supporting employees to perform at their best and drive change across the company.
Key Responsibilities
Project Leadership
- Lead project technical scopes and deliver project objectives.
- Maintain project deliverables according to Honeywell process and meet all quality and audit requirements.
- Conduct extensive mobilization to customer locations as per project needs.
Technical Support & Problem-Solving
- Troubleshoot and resolve complex technical issues for customers.
- Provide advanced technical support and expertise for Process Automation solutions.
- Serve as a technical focal point for LSS projects.
- Stay updated with industry trends and advancements and provide recommendations for improvement.
Cross-Functional Collaboration
- Collaborate with cross-functional teams to ensure successful implementation of solutions.
- Conduct training sessions for customers and field service engineers.
Customer & Business Focus
- Deliver direct value to priority customers to promote business success.
- Build strong customer focus and ability to build and maintain relationships.
People Leadership
- Develop and support employees to help them perform at their best.
- Recruit talent and identify and develop successors.
- Drive retention and engagement and foster an inclusive culture.
- Build a strong, diverse team.
Qualifications & Experience
- Bachelor's degree from an accredited institution or university in a technical discipline such as electronic engineering, instrumentation engineering, or computer systems engineering.
- Minimum 10+ years of proven experience in field service engineering with a focus on complex technical solutions.
- Strong technical knowledge and expertise in Process Automation technologies.
- Experience in project management and execution.
Skills & Competencies
- Excellent problem-solving and troubleshooting skills.
- Strong analytical abilities and results-oriented approach.
- Strong leadership and mentoring skills.
- Proficient English level.
- Continuous learning mindset and willingness to stay updated with industry advancements.
- Experion certification β OPM L4 and Experion L4 (Preferred).
- Experion Networking experience and CCNA certification (Preferred).
Additional Information
- Travel to customer locations required based on project needs.
- Honeywell is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Reasonable accommodation will be provided to individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.