Administrator-Welcome Centre

Role Overview

Administrator–Welcome Centre at Transguard Group, Dubai.

Role Purpose

Coordinate and support daily operations of the Welcome Centre to facilitate a seamless experience for new site-based employees, ensuring the fastest time through the arrivals process while maintaining comfort and passing information to the onboarding process.

Key Responsibilities

Operations & Process Management

• Receive new joiners from the airport and update HR360 along with email notification.
• Mark new joiners as arrived on HR360 upon their arrival.
• Collect passports of all new-joiner employees for Medical and EID process, ensuring safekeeping.
• Conduct HRI sessions for all new joiners.

Financial Stewardship

• Handle passports with care and avoid misplacing.
• Ensure 100% attendance on EIDs, medicals, and trainings appointments.

Customer & Stakeholder Support

• Assist all new joiners to understand Transguard Group's key policies.
• Ensure the comfort of all new joiners by providing hassle-free service.
• Accommodate and resolve queries and concerns of all new joiners during their journey through the arrivals process.

Continuous Improvement

• Continuously suggest improvements to the arrivals process to make employees' journeys more comfortable and enhance efficiency by reducing time in the arrivals process.

Qualifications & Experience

• English level 3 as per Transguard Group EPT standards.
• Preferably a diploma holder; higher secondary academic qualifications will also be considered as a second priority.

Skills & Competencies

• Intermediate knowledge and hands-on experience with MS Office applications: MS Excel (intermediate level), MS Word (basic), Outlook (ability to read, write, and send emails).