Administrator - Government Relations (Shift Work) UAE National Candidates Only

Role Overview

Administrator - Government Relations (Shift Work) at Etihad Airways, based at Zayed International Airport, Abu Dhabi. UAE National candidates only.

Company Overview

Etihad Airways is the UAE's national airline, operating from Abu Dhabi as its hub. The airline connects people across continents and cultures and is executing a "Journey 2030" ambition to double its fleet, expand its network, and grow its people.

Role Purpose

Provide administrative and operational support to the Airport Operations team responsible for managing transit and emergency visa processes for guests travelling through Abu Dhabi. You will coordinate administrative activities, process documentation, liaise with stakeholders, and ensure accurate handling of government-related applications and records within a 24/7 operational environment.

Key Responsibilities

Documentation & Records Management

• Process and review administrative documentation, applications and records in accordance with established policies and procedures.
• Maintain accurate records, databases and filing systems while ensuring data integrity and confidentiality.
• Prepare reports, summaries and documentation required by the business.

Visa & Government Operations

• Support the administration of transit visa, emergency visa and related operational processes.
• Coordinate submissions and follow-up activities with government entities and external stakeholders where required.
• Monitor and track applications, documentation and approvals to ensure service standards are met.

Stakeholder Engagement & Customer Service

• Respond to routine enquiries from internal and external customers in a professional and timely manner.

Systems & Operations Support

• Use a range of business systems and software applications to manage daily activities and reporting requirements.
• Assist with administrative projects and operational initiatives as required.
• Support team members in maintaining smooth day-to-day operations within a shift-based environment.

Qualifications & Experience

• UAE National with Family Book.
• High School Certificate with a minimum of 2 years' relevant administrative experience, or a Bachelor's Degree with no prior experience required.
• Previous experience in administration, customer service, government liaison, documentation processing or related support functions is advantageous.
• Experience preparing or submitting applications to government entities is preferred.
• Experience working in an operational, customer-facing or airport environment is advantageous.

Skills & Competencies

• Strong communication skills in both Arabic and English.
• Strong attention to detail with the ability to manage multiple tasks accurately.
• Proficient in Microsoft Office applications and general business systems.

Additional Information

Shift Pattern & Location

• Position is based at Zayed International Airport.
• Mandatory 24/7 rotational shift pattern comprising 12-hour shifts: 2 day shifts, 2 night shifts, followed by 4 days off.
• Must be willing and able to work rotational shifts including day shifts, night shifts, weekends and public holidays.
• Candidates must be comfortable working both day and night shifts as part of a continuous operational environment.

Recruitment Process

• All applications will be reviewed by a human member of the Recruitment Team.
• Shortlisted applicants will be invited to complete an AI video interview via a third-party platform. You will record your responses to questions related to the position. All completed interviews will be reviewed by a human member of the Recruitment Team.
• After review of completed video interviews, shortlisted candidates will be invited to an initial technical interview with the hiring manager.
• Finalists may be invited to a follow-up interview if required.
• All candidates will be notified as to the status of their application as soon as possible.