Administration Officer - Technical Operations

Role Overview

Administration Officer – Technical Operations at Etihad Airways, based in Abu Dhabi.

Company Overview

Etihad Airways is the UAE's national airline, connecting people across continents and cultures. Operating from its Abu Dhabi hub, the organization is executing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.

Role Purpose

Perform and supervise a wide range of administrative activities and services, including office administration, departmental trackers, dashboards, manpower records, and operational reports. Consolidate information across shifts and teams, monitor delays and findings, and ensure timely follow-up, escalation, and reporting to management to provide accurate performance visibility and oversight.

Key Responsibilities

Quality, Safety & Compliance Management

• Monitor CAPA actions, audit findings, compliance requirements, certifications, and mandatory training to ensure adherence to internal KPIs, safety standards, and regulatory requirements.
• Support delay investigations, root-cause analysis, and compliance follow-ups while tracking and escalating overdue actions.
• Support safety awareness initiatives and escalate safety-related findings.

People, Administrative & Management Support

• Provide administrative and coordination support to Line Maintenance leadership, including meetings, presentations, communications, reporting, and action tracking.
• Support onboarding, recruitment activities, interviews, assessments, competency approvals, and workforce planning to ensure operational readiness and compliance.
• Lead a small team of administrative-level staff.

Documentation, Process Improvement & Stakeholder Communication

• Maintain and update manuals, SOPs, work instructions, and administrative procedures while supporting periodic reviews and documentation governance.
• Identify and implement improvements to processes, systems, tracking, and reporting.
• Facilitate effective communication and collaboration across operational teams and support departments.
• Liaise with internal and external customers and stakeholders to ensure proper support and business engagement on different activities.
• Highlight and suggest possible improvements to processes and procedures.

Data and Reporting

• Provide end-to-end processing of data and ensure compliance with set standards and procedures.
• Prepare both routine and non-routine reports.
• Maintain data and records, ensuring proper archiving according to internal procedures and requirements.
• Use a number of software applications to deliver work requirements.

Customer Service and Problem Resolution

• Receive, analyse, and address functional enquiries and provide first-line problem resolution within well-defined guidelines and procedures.

Qualifications & Experience

• High school diploma plus 3 years of work experience, or a Bachelor degree with 1 year of relevant experience.
• Proven hands-on experience in office administration, maintaining operational trackers, dashboards, manpower records, and departmental reporting within a fast-paced operational environment.
• Aviation operations experience is an advantage.

Skills & Competencies

• Strong proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting, PowerPoint, and other business systems.
• Ability to prepare accurate management reports and monitor operational performance.
• Ability to manage multiple priorities and coordinate with internal and external stakeholders.
• Ability to maintain records and compliance requirements.
• Ability to drive timely follow-up on actions and support process improvement initiatives.

Additional Information

• Usually has more frequent internal and external interactions.
• Handles more varied and volume work activities.