Accountant

Role Overview

Shipa is seeking a Junior Account Executive (Accountant) to support the growth and servicing of key eCommerce and cross-border logistics accounts. The successful candidate will assist in managing client relationships, supporting revenue targets, and ensuring seamless service delivery across the fulfillment and logistics network.

Role Purpose

To drive account growth and client satisfaction by managing day-to-day relationships with eCommerce and cross-border logistics clients, supporting revenue targets, coordinating with internal operations teams, and maintaining accurate account records and performance tracking.

Key Responsibilities

Account Support – eCommerce & Cross-Border

• Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers.
• Support in executing strategic account plans and onboarding new clients.
• Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly.
• Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively.
• Maintain accurate client records, contact databases, and account activity logs in the CRM.

Revenue Support

• Assist in identifying upsell and cross-sell opportunities within existing accounts.
• Support the preparation of proposals, pricing sheets, and service bundles for cross-border and domestic eCommerce solutions.
• Track and report on account revenue performance against targets on a regular basis.

Customer Relationship Management

• Act as a first point of contact for day-to-day client queries and service-level concerns.
• Develop a strong understanding of each client's logistics requirements and business model.
• Escalate complex issues with a clear summary and recommended resolution.
• Contribute to process improvements that enhance client satisfaction and delivery efficiency.

Reporting & Pipeline

• Maintain and update CRM data, sales pipelines, and activity reports consistently.
• Prepare weekly account status updates and performance dashboards for senior review.
• Track client onboarding milestones and ensure all documentation is in order.

Stakeholder Coordination

• Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts.
• Support representation at industry events, trade shows, and client meetings as required.

Qualifications & Experience

• Bachelor's degree in Business, Logistics, Marketing, or a related field.
• 1–3 years of experience in account management, logistics coordination, or client-facing sales roles.
• Exposure to eCommerce, cross-border shipping, or freight forwarding is a strong advantage.

Skills & Competencies

Technical

• Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace.
• Basic understanding of logistics operations: fulfillment, last-mile delivery, and cross-border shipping.
• Familiarity with eCommerce platforms (Shopify, Noon, Amazon UAE, etc.) is advantageous.
• Ability to analyze account data and produce clear performance summaries.
• Proficiency in CRM usage and data entry discipline.

Behavioral

• Client-first mindset with strong service orientation.
• Organised, detail-oriented, and able to manage multiple accounts simultaneously.
• Proactive communicator who escalates issues with solutions, not just problems.
• Collaborative team player who works effectively across departments.
• Learning agility – eager to develop product knowledge and industry expertise quickly.
• Resilience and composure when managing demanding clients or tight deadlines.
• Strong communication skills in English.