Account Manager

Role Overview

Account Manager at TheChefz. This role manages and grows relationships with add-on product vendors including cakes, chocolates, sweets, spa, and lifestyle brands to ensure product availability, quality, timely replenishment, alignment with The X calendar, and smooth operational integration.

Role Purpose

Transform vendor interactions from ad-hoc communication into structured, predictable, and scalable partnerships while identifying and onboarding new brands through a structured pipeline.

Key Responsibilities

Vendor Relationship Management

• Own day-to-day communication with assigned vendors.
• Build long-term, trust-based partnerships with clear points of contact.
• Conduct regular check-ins with vendors on a weekly or bi-weekly basis.
• Maintain updated vendor profiles including contacts, SKUs, prices, lead times, and minimum order quantities.

Item Availability & Follow-Up

• Track availability of all add-on SKUs.
• Follow up on low-stock or at-risk items before shortages occur with the warehouse team.
• Confirm lead times and replenishment schedules.
• Ensure discontinued or replaced items are communicated early.

Storage & Stock Model Coordination

• Work with Operations to define storage models per vendor: vendor-held stock, The X warehouse stock, and consignment stock.
• Ensure agreed stock quantities are respected.
• Track aging stock and slow movers.

Pricing & Commercial Terms

• Ensure updated price lists are always available.
• Flag margin risks to management.

Quality & Packaging Control

• Ensure items meet The X quality and brand standards.
• Coordinate packaging improvements when needed.
• Handle quality complaints with vendors and ensure closure.

Data & Reporting

• Maintain SKU lists and vendor master data in system.
• Prepare weekly reports covering stock status, risks, new items, and operational issues.
• Prepare monthly vendor performance summaries.

New Brand Acquisition & Pipeline Management

• Identify and approach new brands aligned with The X positioning.
• Build and manage a structured pipeline for potential vendors and partners.
• Conduct partnership meetings, negotiations, and onboarding discussions.
• Track pipeline stages from lead through negotiation, onboarding, and live.
• Coordinate with internal teams to ensure smooth brand launches and activation.

Qualifications & Experience

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• At least 1 year of experience in Account Management, Sales, or dealing with clients.

Skills & Competencies

• Strong communication and interpersonal skills.
• Ability to build rapport and influence decision-makers.
• Customer-oriented attitude.
• Ability to work independently and within a team.
• Basic understanding of sales principles and customer service practices.