Account Manager – Journals & eBooks (East Africa)

Role Overview

Account Manager – Journals & eBooks (East Africa) with Informa Group Plc. Based in Dubai with frequent travel across East Africa and other African regions as required.

Company Overview

Informa is a leading academic publishing, business intelligence, knowledge and events business listed on the London Stock Exchange and a member of the FTSE 100. Taylor & Francis Group, part of Informa, produces high-quality peer-reviewed books and journals, creating unique trusted content by expert authors and spreading knowledge globally. The company's purpose is to foster human progress through knowledge.

Role Purpose

Lead the growth of the Journals and eBooks business in East Africa by expanding institutional sales, managing key accounts, and strengthening high-value relationships with consortiums. Drive year-on-year revenue growth, ensure deeper market penetration, and implement strategic account management initiatives aligned with regional business goals.

Key Responsibilities

Account & Relationship Management

• Serve as the key relationship manager for all consortiums in East Africa, negotiating deals, renewals, and strategic partnerships.
• Cultivate strong relationships with university libraries, research institutions, and government bodies to expand market footprint.
• Engage with Vice Chancellors, Library Directors, Research Heads, and Procurement Teams to ensure long-term customer retention.
• Act as a trusted ambassador for Taylor & Francis, guiding institutions on emerging trends in Open Access, Digital Learning, and Research Dissemination.

Business Growth & Revenue Management

• Achieve minimum 20% growth over previous year's revenue by identifying new business opportunities and upselling to existing clients.
• Develop and execute strategic account plans to increase eBooks and journal subscriptions across academic institutions, corporates, and government sectors.
• Work closely with Global teams to implement pricing, bundling, and subscription models that maximize revenue.
• Drive adoption of blended models and Read & Publish agreements, ensuring alignment with evolving Open Access policies.

Market Development & Strategic Initiatives

• Identify and engage with potential consortium partners, universities, and professional bodies to drive adoption of Taylor & Francis digital resources.
• Collaborate with marketing and product teams to position eBooks and journal collections effectively in the East African market.
• Provide market insights and competitive intelligence to shape future account strategies.

Internal Collaboration & Reporting

• Work closely with internal stakeholders, including marketing, editorial, and customer service teams, to ensure seamless client engagement.
• Track account performance, pipeline health, and market trends, providing regular reports and forecasts to leadership.
• Participate in regional and global account management meetings, sharing best practices and strategic inputs.

Qualifications & Experience

• 5+ years of experience in B2B account management, institutional engagement, or publishing sales (experience in eBooks, journals, or academic publishing preferred).
• Proven track record in driving revenue growth, managing high-value accounts, and closing complex deals.
• Strong experience in account management, particularly with consortiums.
• Knowledge of Open Access, Read & Publish models, and digital content licensing is a strong advantage.
• Ability to travel across countries in East Africa and, if required, other African regions for key client meetings and industry events.

Skills & Competencies

• Exceptional negotiation skills.
• Strong communication and stakeholder management abilities.

Additional Information

• Candidates must have the right to live and work in UAE.
• This role is based in the Dubai office.
• Frequent travel across East Africa and, if required, other African regions for key client meetings and industry events is required.
• Candidates must live within a commutable distance of the Dubai office to ensure balanced working and in-person collaboration three days a week or more.
• Flexible working arrangements are available when not in the office, including remote work options.
• Applications will close on 10 October 2026. Applications are shortlisted on a rolling basis with interviews conducted alongside advertising. Early application is encouraged.
• Reasonable adjustments are available for candidates with disabilities or other barriers to participation. Contact indulekha.singh@tandfindia.com to request assistance.
• Equal Opportunity Employer committed to diversity and inclusion.