Account Manager I

Role Overview

Account Manager I at Careem, based in Dubai, UAE. This role owns and nurtures relationships with restaurant partners on the Careem Food platform, driving their growth and success while optimizing operational performance.

Company Overview

Careem is building the Everything App for the greater Middle East, enabling movement, food delivery, grocery ordering, payments, and more. Since 2012, Careem has enabled earnings for over 2.5 million Captains and simplified the lives of more than 70 million customers across 70+ cities in 10 countries, from Morocco to Pakistan. The Food team is at the forefront of transforming food delivery experiences across the UAE, working closely with partners, operations, and product teams to deliver seamless, delightful experiences.

Role Purpose

To own and nurture relationships with restaurant partners, helping them grow and succeed on the Careem platform while optimizing partner performance, improving operational metrics, and driving strategic initiatives that benefit both Careem and its partners.

Key Responsibilities

Partner Relationship Management

• Manage a portfolio of restaurant partners, ensuring strong relationships and satisfaction.
• Identify and resolve partner concerns swiftly to ensure a high-quality experience.
• Advocate internally for partner needs and work with relevant teams to drive platform improvements.

Performance & Growth

• Drive partners' performance through business reviews, data insights, and strategic recommendations.
• Monitor and analyze partner performance metrics, identifying areas for improvement.
• Support onboarding and training of new partners to set them up for success.

Cross-Functional Collaboration

• Collaborate cross-functionally with Operations, Marketing, and Product teams to execute growth initiatives.

Qualifications & Experience

• 2–4 years of experience in account management, partner success, business development, or similar roles, preferably in tech, e-commerce, or food and beverage sectors.
• Proven track record of managing external stakeholders and influencing decision-making.
• Bachelor's degree in Business, Economics, or a related field.

Skills & Competencies

• Strong analytical skills with proficiency in Excel and Google Sheets, including data interpretation.
• Excellent interpersonal, communication, and negotiation skills.
• Problem-solving mindset with a bias for action and continuous improvement.
• Ability to work cross-functionally in a fast-paced, collaborative environment.

Additional Information

• Full-time position.
• Work 4 days per week in office and 1 day from home.
• Remote work from any country in the world permitted for 30 days per year.
• Unlimited vacation days per year.
• Healthcare benefits and fitness reimbursements for gym, health club, and training classes.