Job description
Role Overview
Account Manager-CSM in the UAE, based in Abu Dhabi at Veolia Environnement SA. The role serves as the primary sales and account management representative for assigned accounts within the specialty chemical solutions and monitoring business segment.
Company Overview
Veolia is a global leader in environmental services operating across all 5 continents with nearly 218,000 employees. The company is an expert in water, energy, and waste management, designing and implementing innovative solutions for decarbonization, depollution, and resource regeneration. The Water Technologies team provides complete solutions for water treatment and innovates in sustainable development, recovery, and reuse.
Role Purpose
Demonstrate leadership in communicating business goals, programs, and processes to assigned accounts. Utilize experience and expertise to solve problems, develop and execute objectives for self and others, and effect both short-term and long-term business goals in specialty chemical solutions and monitoring.
Key Responsibilities
Sales & Account Management
- Serve as the primary contact at assigned customer site(s) focused on selling specialty chemicals for water and process treatment applications.
- Retain customer accounts through consistent engagement and value delivery.
- Drive growth by continuously creating and selling customer value propositions for the assigned account base that focus on competitive advantage while leveraging the broad product portfolio.
- Develop a plan to effectively meet sales targets by meeting or exceeding key metrics for revenue, account retention, and profitability.
Customer Service & Technical Support
- Actively listen to customers' needs and provide effective technical service to resolve issues and inquiries.
- Act as a consultant and advisor, applying technologies to address diverse water and process treatment needs.
- Serve as a knowledge resource to customers using the company's technology to solve identified water treatment needs.
Safety & Compliance
- Adhere to safety and environmental practices in all activities.
- Learn and maintain awareness of all safety and environmental practices.
- Work frequently in heavy industrial environments requiring use of Personal Safety Equipment and exposure to noise, dust, chemicals, and other similar irritants typical of those found in refineries, chemical plants, and power plants.
- Comply with stringent drug testing and background check requirements set by customer safety requirements.
Collaboration & Optimization
- Collaborate with assigned team and support functions to ensure the most effective customer support.
- Partner cross-functionally within the organization to optimize solutions offering.
Qualifications & Experience
- Bachelor of Science Degree in Engineering (Chemical, Industrial, or Mechanical), Chemistry, or in any related discipline from an accredited college or university.
- At least 6 years of experience in technical sales in the Water and Process Treatment industry.
- Working knowledge of HPI and/or CPI Process industry.
- Experience in technical chemical sales in Water Treatment/Water Process industry.
- Proven sales record.
Skills & Competencies
- Strong analytical ability.
- Strong communication skills, both written and verbal.
- Strong interpersonal and leadership skills.
- Strong presentation and public speaking skills.
- Ability to effectively manage time and budget or expense parameters.
- Basic computer skills including MS Office (Word, Excel, Outlook, PowerPoint) and other software programs within a Windows environment.
- Demonstrated computer skills in Microsoft Word, Excel, Outlook, and PowerPoint.
Additional Information
- Ability and willingness to travel within territory as required.
- Ability and willingness to reside in the assigned region.
- Valid driver's license required and willingness to submit to a check of driving record if operating a company-owned, leased, or rented vehicle for company business.
- Work from home policy available.
- Global Social Protection Program (Veolia Cares) for employee and family.
- Employee Share Ownership Program (Sequoia) to participate in Veolia's success through share ownership.