Account Lead - Middle East - Fintech Ancillaries (100% Remote - Saudi Arabia)

Role Overview

Account Lead - Middle East - Fintech Ancillaries at Hopper, 100% remote based in Saudi Arabia.

Company Overview

Hopper is a well-funded travel fintech platform serving hundreds of millions of travelers globally. The company operates both a consumer mobile app and website, and HTS (Hopper Technology Solutions), a B2B division that integrates Hopper's fintech products and travel inventory for partners including Capital One, Air Canada, Nubank, and others. Hopper has been downloaded over 120 million times, is the #3 largest online travel agency in North America, and has raised over $750 million in private capital. The platform generates billions of dollars in travel and travel fintech transactions annually through its channels.

Role Purpose

Drive the success of Hopper's fintech solutions with airline partners in the Middle East by launching new products, optimizing existing solutions, and developing new opportunities that grow business and enhance the traveler experience. Work at the intersection of strategy, product development, and partnership management to ensure fintech products align with airline business objectives and success metrics.

Key Responsibilities

Partnership & Stakeholder Management

• Build and manage strategic relationships with airline partners to understand their needs, challenges, and opportunities in the fintech space.
• Cultivate trust with partners and internal teams through clarity, consistency, and professionalism.
• Engage with stakeholders at all levels across Middle East and North African regions.

Product Development & Launch

• Lead the development and launch of new fintech products for airlines.
• Drive product vision and collaborate with internal teams to ensure alignment with airline partners' goals and success metrics.
• Work with airlines to improve and grow existing fintech products, ensuring they meet evolving business needs.
• Maximize ancillary revenue opportunities through existing solutions.

Product Implementation & Delivery

• Lead product implementations and delivery for diverse accounts.
• Own project and stakeholder management across implementations.
• Maintain documentation and execute user acceptance testing.
• Triage and resolve issues throughout the implementation lifecycle.

Data & Analytics

• Leverage analytical tools and data to monitor product performance.
• Assess customer feedback and make data-backed decisions to optimize product offerings.

Cross-Functional Collaboration

• Work closely with internal teams including engineering, design, marketing, and customer success.
• Deliver seamless product experiences through coordinated collaboration.

Market Intelligence & Innovation

• Stay up-to-date with trends in the fintech and travel industries.
• Anticipate market shifts and identify new opportunities for innovation.

Qualifications & Experience

• Proven ability to manage and grow strategic partnerships.
• Familiarity with airline operations, challenges, and revenue streams, or previous experience working within the airline industry is a strong plus.
• Native Arabic speaker with fluency in English.

Skills & Competencies

• Strong interpersonal and communication skills.
• Excellent analytical skills with experience in data-driven decision-making.
• Ability in vibe coding, prototyping products, features, or workflows with AI tooling like LLM (Claude, Gemini, ChatGPT, etc).
• Creativity and strategic thinking.
• Strong project management and organizational skills.
• Ability to communicate effectively with Middle East and North African partners and stakeholders.

Additional Information

• Contract type: 100% remote.
• Hopper covers 100% of premiums for EOR offered supplemental medical insurance via Tawuniya Insurance Company, available to extend to family and dependents.
• Generous parental leave, much above industry standards.
• Access to co-working space on demand through FlexDesk and work-from-home stipend.
• Housing and Transportation Benefit monthly allowance.
• Carrot Cash travel stipend.
• Unlimited PTO.
• Competitive salary and upsides of pre-IPO equity packages.
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams with opportunity for massive impact.