Account Lead - Middle East - Fintech Ancillaries (100% Remote - Oman)

Role Overview

Account Lead - Middle East - Fintech Ancillaries at Hopper, 100% remote based in Oman.

Company Overview

Hopper is a travel platform and fintech provider serving hundreds of millions of travelers globally. The company has downloaded over 120 million times and powers its consumer app, website, and B2B business division HTS (Hopper Technology Solutions). Hopper has raised over $750 million USD in private capital and is backed by major institutional investors and banks. HTS represents more than 75% of the business and partners with leading travel brands including Capital One, Nubank, Air Canada, CommBank, and Uber. Hopper combines world-class travel agency offerings with proprietary fintech products addressing pricing volatility, trip disruptions, and ancillary revenue opportunities for airline partners.

Role Purpose

As an Account Lead within the Fintech Team at HTS, you will drive the success of Hopper's fintech solutions with airline partners. You will work at the intersection of strategy, product development, and partnership management, collaborating directly with airline stakeholders to launch new products, optimize existing solutions, develop new opportunities, and ensure fintech products align with partner business objectives and success metrics.

Key Responsibilities

Strategic Partnerships

• Build and manage strategic relationships with airline partners to understand their needs, challenges, and opportunities in the fintech space.
• Cultivate trust with partners and internal teams through clarity, consistency, and professionalism.

Product Development & Launch

• Lead the development and launch of new fintech products for airlines, including driving product vision and collaborating with internal teams.
• Ensure alignment between product offerings and airline partners' goals and success metrics.

Product Optimization & Growth

• Work with airlines to improve and grow existing fintech products to meet evolving business needs.
• Maximize ancillary revenue opportunities through product enhancements.

Product Implementation & Delivery

• Lead product implementations and delivery for diverse accounts.
• Manage project timelines and stakeholder coordination.
• Maintain comprehensive documentation throughout implementation cycles.
• Execute user acceptance testing and issue triaging.

Data & Analytics

• Leverage analytical tools and data to monitor product performance and assess customer feedback.
• Make data-backed decisions to optimize product offerings.

Cross-Functional Collaboration

• Work closely with internal teams including engineering, design, marketing, and customer success to deliver seamless product experiences.

Market Intelligence

• Stay current with trends in the fintech and travel industries.
• Anticipate market shifts and identify new opportunities for innovation.

Qualifications & Experience

• Proven ability to manage and grow strategic partnerships.
• Familiarity with airline operations, challenges, and revenue streams, or previous experience working within the airline industry is strongly preferred.
• Native Arabic speaker with fluency in English; ability to communicate effectively with Middle East and North Africa partners and stakeholders is crucial.

Skills & Competencies

• Strong interpersonal and communication skills to engage with stakeholders at all levels.
• Excellent analytical skills with experience in data-driven decision-making.
• Creativity and strategic thinking to identify new opportunities in the fintech and travel spaces.
• Strong project management and organizational skills.
• Ability in rapid prototyping and coding workflows with AI tooling such as LLM (Claude, Gemini, ChatGPT, etc.).

Additional Information

Contract & Employment Terms

• Position offered as an Independent Contractor role based in Oman, supporting the Hopper Cloud / HTS (Hopper Technology Solutions) business unit.
• The successful candidate will engage with Hopper as an independent service provider and will not be considered a legal employee under Oman Labour Law (Royal Decree 53/2023).
• Contractor is responsible for ensuring they possess the legal right to work as a freelancer or through their own established business entity in Oman.
• Contractor is solely responsible for managing all local tax, social insurance obligations, and compliance with Omanisation requirements where applicable.
• Engagement is governed by a commercial service agreement and does not provide eligibility for company-sponsored benefits, statutory end-of-service gratuity, or paid leave typical of a standard sponsored employment contract.

Benefits

• Well-funded and proven startup with large ambitions, competitive salary, and the upside of pre-IPO equity packages.
• Carrot Cash travel stipend.
• Flexdesk All Access Pass and work-from-home stipend.
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams delivering massive impact.