Account Executive (Saudi National) Riyadh KSA

Role Overview

Account Executive (Saudi National) based in Riyadh, KSA with IFF, a global leader in flavors, fragrances, food ingredients and health & biosciences.

Company Overview

IFF is a global leader in taste, scent, and nutrition, delivering sustainable innovations that elevate everyday products. The company works across flavors, fragrances, food ingredients and health & biosciences to shape market trends and fuel brand success.

Role Purpose

As an Account Executive, you will receive and process customer orders, inquiries, and complaints while maintaining ongoing relationships with select customers and sales staff. You will build strategic customer partnerships, understand their needs and supply chain objectives, and propose solutions that drive mutual success.

Key Responsibilities

Customer Relationship Management

• Build relationships with customer decision makers and influencers through regular meetings.
• Maintain ongoing relationships with select customers and sales staff.
• Develop understanding of customer decision-making criteria.
• Support in building knowledge of specific market, customer environment and specific customer activities, strategies, brands, markets, and consumers via all available sources.

Order & Inquiry Management

• Receive and process customer orders, inquiries, and complaints covering items or products ordered.
• Timely and accurately document customer visits and insights.
• Communicate client supply chain objectives, processes, organization and score.

Customer Service & Issue Resolution

• Consult with customer service on key customer supply issues and agree on communication and implementation plan with support of line management for more complex issues and solutions.
• Promote bank and product portfolio.

Business Development & Optimization

• Qualify business opportunities with input from Innovation, Creation and Design (IC&D) and Cost to Serve guidelines with support of line manager.
• Propose optimal working capital management including payment terms agreements, monthly awareness of accounts receivable status and support or intervention when required.
• Provide detailed project insight from customer and internal perspective to the team in order to clearly define brief parameters and capture them in project management system.

Qualifications & Experience

• Bachelor's degree preferably in Business, Marketing, Sciences or Engineering.
• Minimum 1–3 years experience in sales, sales service, product development, account planning or marketing, preferably in fragrance, cosmetics, FMCG, flavors, chemical or ingredients industries.
• Ability to understand basic financial concepts and processes including pricing, margin and forecasting.

Skills & Competencies

• Good communicator with negotiation and presentation skills.
• Curiosity and passion with strong interests in sales, product development, consumers and market understanding.
• Basic fragrance knowledge and olfactive skills.
• Where applicable, basic understanding of skin science and biology.
• Ability to cross collaborate with internal and external teams.
• Self-driven with a track record for delivering results.
• Collaborative and demonstrated team player.
• Digital savvy with ability to leverage online resources.

Additional Information

• This role is for Saudi Nationals based in Riyadh KSA.
• Professional onboarding process provided.
• Flexibility and agility in approach to project execution.
• Ability to work with multiple disciplines in a dynamic, global environment.
• Training opportunities available.
• Learning and development programs from day one.
• IFF values diversity of ethnicity, national origin, race, age, sex, veteran status, religion, gender identity and expression, sexual orientation, and disability, and strives for an inclusive workplace where colleagues can bring their authentic self to work.