Job description
Role Overview
Accommodation Supervisor at Hilton. This role is based at a Hilton hotel property and focuses on ensuring the upkeep, cleanliness, and quality of guest accommodations while delivering memorable hospitality experiences.
Company Overview
Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands and maintains a company-wide commitment to providing the best stay for every guest. Hilton has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.
Role Purpose
As Accommodation Supervisor, you ensure the upkeep and cleanliness of the hotel while spreading the light and warmth of hospitality by delivering memorable experiences that make the stay exceptional for every guest.
Key Responsibilities
Team Supervision
- Train, schedule, and oversee housekeeping team members to ensure cleanliness and quality standards in guest rooms.
- Inspire team members through leadership and accountability.
Inspections & Quality Assurance
- Perform routine checks of checkout rooms to verify cleanliness and maintenance standards.
- Conduct spot inspections of occupied rooms to ensure standards are met.
- Review service areas, storage, and corridors to maintain cleanliness and maintenance standards.
Maintenance & Operations
- Report and promptly follow up on any maintenance issues or facility concerns.
- Manage inventory and equipment by maintaining stock levels and ensuring proper maintenance of housekeeping equipment.
Special Projects & Guest Services
- Schedule and supervise periodic deep cleaning and special housekeeping initiatives.
- Ensure excellent service, including VIP and special guest requests.
Qualifications & Experience
The source does not specify required education, years of experience, or certifications for this role.
Skills & Competencies
- Passion for hospitality and delivering exceptional guest experiences.
- Integrity and commitment to doing the right thing.
- Leadership ability to inspire and guide team members.
- Teamwork and collaboration skills.
- Sense of ownership and accountability.
- Focus and urgency in execution.
Additional Information
Hilton supports career development and progression for all team members, whether starting a career or exploring something new.