Warranty Administrator

Role Overview

Warranty Administrator at Ali & Sons Holding LLC, responsible for managing warranty claims, maintaining accurate documentation, and ensuring timely submissions in line with principal requirements.

Role Purpose

Ensure efficient warranty administration, timely claim processing, accurate reporting, and compliance with principal guidelines.

Key Responsibilities

Claims Processing

• Process and submit warranty claims accurately and on time.
• Issue warranty credit memos to the principal.
• Manage parts and tire warranty claims.

Documentation & Records

• Maintain warranty procedures, records, and documentation.
• Track claims and minimize submission lead time.

Reporting & Monitoring

• Prepare monthly warranty reports and monitor rejected claims.
• Provide feedback on vehicle quality and warranty issues.

Support

• Support the Service Manager with other warranty-related duties.

Qualifications & Experience

• Minimum 4 years of relevant experience in warranty administration.
• Diploma or Degree in Automotive Technology.

Skills & Competencies

• Fluent English; Arabic preferred.
• Computer literate with proficiency in Microsoft Teams and Zoom.
• Organized and detail-oriented.
• Strong attention to detail.

Additional Information

• Professional and supportive work environment.
• Career growth opportunities.
• Exposure to leading automotive brands and systems.
• Culture focused on excellence and customer satisfaction.