Job description
Role Overview
Waiter/Waitress at Rixos Al Mairid Ras Al Khaimah, operated by Accor. The role delivers food and beverage service in a luxury all-inclusive resort setting, creating welcoming experiences for guests while maintaining service excellence.
Company Overview
Rixos was established in 2000 in Turkey and pioneers the 'ALL Inclusive, ALL Exclusive' concept. The brand offers luxurious stays inclusive of culinary delights from around the globe, live entertainment, daily sports and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and Turkish heritage, all within a setting of unparalleled luxury.
Role Purpose
To provide warm, professional food and beverage service while creating a welcoming experience for every guest. The role supports the smooth operation of the resort's dining outlets through attentive service, menu knowledge, and adherence to service standards.
Key Responsibilities
Guest Service
- Welcome guests, answer enquiries, and build positive relationships through attentive service.
- Respond to guest concerns promptly and refer unresolved issues to the Team Leader for follow-up.
Food & Beverage Operations
- Know the food and beverage menu, recommend suitable options, and identify opportunities to upsell.
- Complete opening and closing duties and keep the outlet clean, organised, and ready for service.
- Monitor supplies, minimise waste, and assist with operating equipment inventories.
Compliance & Safety
- Follow food safety, hygiene, health and safety procedures, and participate in required training.
Qualifications & Experience
- Diploma or degree in Hospitality or a related field is preferred.
- Previous food and beverage service experience in a four or five-star hotel is an advantage.
Skills & Competencies
- Good knowledge of food and beverage service, with the ability to recommend menu items and upsell.
- Strong communication skills and a friendly, guest-focused approach.
- Understanding of food safety, hygiene, and health and safety standards.
- Teamwork, professionalism, and a guest-focused approach.
- Ability to maintain a professional appearance and a high standard of personal hygiene.
Additional Information
- Flexible to work rotating shifts, weekends, and public holidays as required by operational needs.
- Able to adapt to different food and beverage outlets and support other areas of the hotel when required.
- Committed to maintaining a clean, organised workplace and following food safety, hygiene, and health and safety procedures.
- Willing to attend training and continuously develop knowledge of the menu and service standards.