Waiter/Waitress - All Day Dining at Waldorf Astoria Ras Al Khaimah

Role Overview

Waiter/Waitress - All Day Dining at Waldorf Astoria Ras Al Khaimah, Hilton, Ras Al Khaimah.

Role Purpose

Deliver exceptional food and beverage service to hotel guests, creating memorable dining experiences while maintaining high service standards and contributing to overall guest satisfaction and in-house sales promotion.

Key Responsibilities

Service Delivery

• Provide high levels of food and beverage service to guests.
• Assist the captain or head waiter during service by remaining constantly at their disposal.
• Deliver memorable experiences that make the guest stay exceptional.

Menu & Sales Promotion

• Maintain advanced knowledge of all menu items and recite and promote variety of offerings.
• Contribute actively to in-house sales promotion through optimal knowledge of all services provided by the hotel.
• Maintain knowledge of opening hours and promotions of all food and beverage outlets.
• Familiarize yourself with daily suggestions before starting each shift.

Service Operations

• Operate point of sale systems to pre-check, order, and close out guest checks.
• Calculate and prepare guest checks, count cash drawers, and prepare cash drops.
• Handle total charges and understand portion sizes accurately.
• Manage waste by reducing and recycling, and encourage staff to carefully use all resources.

Station & Equipment Maintenance

• Clean all trolleys and pedestal tables.
• Polish and set mise en place for all cutlery.
• Fill sugar dispensers, mustard pots, toothpicks, and oil and vinegar containers.
• Supply the restaurant with all linen.
• Follow the daily cleaning plan.
• Respect the closure plan of the restaurant.

Standards & Compliance

• Know and understand all food and beverage policies and other relevant company policies.
• Recognize good quality products and presentation.
• Check and improve all service standards established by the company.
• Perform general cleaning tasks to adhere to health and safety standards.
• Keep work area clean and organized.

Support & Flexibility

• Provide assistance to staff when required during peak periods.
• Attend mandatory meetings.
• Complete other duties as assigned by supervisor, including assisting security with disorderly guests.
• Take on additional reasonable tasks as directed.

Qualifications & Experience

• Advanced knowledge of food and beverage preparation and service of various alcoholic beverages.
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count cash drawers, and prepare cash drops.
• Advanced English language writing skills necessary for completion of requisitions, balance sheets, and vouchers.

Skills & Competencies

• Ability to remember, recite, and promote menu variety.
• Ability to operate a keyboard and point of sale systems.
• Ability to stand and work in confined spaces for long periods of time.
• Strong communication and hospitality mindset.