Waiter/ress -DoubleTree by Hilton Resort & Spa Marjan Island

Role Overview

Waiter/ress position at DoubleTree by Hilton Resort & Spa Marjan Island, operated by Hilton.

Role Purpose

Deliver memorable dining experiences by providing attentive, personalized food and beverage service to guests while upholding Hilton's hospitality standards and operational excellence.

Key Responsibilities

Guest Service

• Welcome guests with friendly, attentive presence and personalized attention.
• Respond promptly to guest requests and queries throughout the dining experience.
• Create memorable dining experiences that reflect Hilton's hospitality values.

Food and Beverage Service

• Accurately take food and beverage orders from guests.
• Enter orders into the point-of-sale system efficiently.
• Serve orders promptly while maintaining high service standards.

Menu Knowledge

• Maintain thorough knowledge of all menu items, daily specials, and promotions.
• Maintain thorough knowledge of beverage offerings.
• Confidently assist guests and make recommendations based on menu expertise.

Service Station Management

• Ensure all floor stations remain clean and organized throughout the shift.
• Maintain full stock of required supplies at all service stations.
• Prepare and maintain mise en place at all stations.

Quality and Compliance

• Serve alcoholic and non-alcoholic beverages in accordance with licensing regulations.
• Comply with all food safety and hygiene policies.
• Comply with all health and safety policies.
• Comply with all fire safety policies.
• Comply with all hotel policies.

Professional Standards

• Maintain Hilton grooming standards at all times.
• Adhere to the uniform policy.
• Report any operational issues through appropriate procedures.

Qualifications & Experience

• Previous experience in a Food & Beverage service role, preferably within the hospitality industry.

Skills & Competencies

• Strong communication and interpersonal skills.
• Positive, guest-focused attitude.
• Experience with cash handling.
• Experience with point-of-sale (POS) systems preferred.

Additional Information

• Excellent grooming and professional presentation in line with Hilton standards required.
• Flexible to work rotating shifts, including evenings, weekends, and public holidays.
• Core values: Passion for spreading hospitality; integrity; leadership; teamwork; ownership and accountability; focus on the present moment and urgency.