Job description
Role Overview
VIP Relationship Manager at Bybit, a leading cryptocurrency exchange and digital financial platform. Position is based in the MENA Region.
Company Overview
Established in 2018, Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. The company delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3. Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, supported by 24/7 multilingual customer service and a strong commitment to innovation.
Role Purpose
Serve as the primary point of contact for VIP clients in the MENA Region to enhance customer experience, foster client loyalty, and drive business success through relationship management and client acquisition.
Key Responsibilities
Client Relationship Management
- Perform client acquisition and strong relationship management with a portfolio of global VIP clients.
- Build rapport and enhance existing client relationships via frequent and sustained communication.
- Expand relationships with existing clients.
Service Delivery and Operations
- Build key customer service processes and systems.
- Formulate management rules and track the status of key customers.
- Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.
Analysis and Reporting
- Analyze client behavior and identify unspoken needs.
- Prepare key customer analysis reports.
Qualifications & Experience
- Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions, or commercial banks.
- Experience working in trading platforms or exchanges is highly advantageous.
- Prior working experience in sales and client services function with international financial background in banking, investments, or related sectors is preferred.
Skills & Competencies
- Strong communication and written skills.
- Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.
- Enthusiasm for the rapidly evolving crypto industry and commitment to staying up-to-date with the latest trends and innovations.
Additional Information
- Study Growth Fund: Support for professional development and continuous learning.
- Internal Events: Regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Work as part of a diverse, international team with colleagues from around the world.
- Career Advancement: Access to growth and advancement opportunities within a rapidly expanding global company.
- Internal Mobility: Long-term development supported through internal job opportunities to help build your career path.