UAE Nationals Only- Recovery Officer- Retail Collections, Legal Team- Credit Management Group

Role Overview

Recovery Officer - Retail Collections, Legal Team, Credit Management Group at Mashreq. UAE Nationals only. Location not specified in source.

Role Purpose

Analyze customer repayment challenges and restructure proposals to achieve assigned recovery targets while coordinating cross-functional enforcement actions and maintaining relationships with official authorities to maximize loan recovery.

Key Responsibilities

Recovery & Collections

• Analyze and assess customer repayment problems and restructure repayment proposals to achieve assigned recovery targets.
• Meet with defaulting customers to solve payment problems by restructuring proposals or recommending necessary courses of action.
• Ensure maximum recovery possible from defaulting customers.
• Recommend to the Team Leader steps to be taken to regularize the customer's position and reduce past due loans.

Coordination & Enforcement

• Coordinate internally with different departments to ensure proper follow-up on classified customers.
• Contact externally different official authorities to ensure quick enforcement of decided actions.
• Maintain excellent relationships with different authorities to obtain important information on defaulters and ensure actions against them are executed quickly.

Reporting & Analysis

• Ensure adequate use of MIS reports to assist in reduction of the past due position.

Customer Service

• Provide high quality service to internal and external customers to achieve customer satisfaction.

Problem Solving

• Address defaulting customers and payment problems through structured problem-solving approaches.

Additional Information

• The job holder currently has no credit authority such as approving write-offs or restructuring of loans.