UAE Nationals Only- RAK Branch- Senior Personal Banking Advisor- RBG -Call Center- Client Experience and Conduct Group

Role Overview

Senior Personal Banking Advisor, Mashreq RAK Branch Call Center, Client Experience and Conduct Group. UAE Nationals only.

Role Purpose

Support internal and external customers over the telephone by understanding their banking needs, resolving issues on the spot, and delivering excellent service to drive customer loyalty and meet financial targets.

Key Responsibilities

Customer Engagement

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.

Issue Resolution

• Resolve problems over the telephone on the spot.
• Clarify and explain procedures and products over the telephone.

Sales and Development

• Convert sales opportunities in order to meet financial targets.
• Capture and report customer feedback towards continual product development.

Qualifications & Experience

• University Graduate, preferably with a finance, banking, or mathematics component.
• 1 to 3 years of experience.
• Bilingual.

Skills & Competencies

• Very customer focused.
• Computer literate.
• Excellent communication skills.
• Strong listening skills.