Training Officer

Role Overview

Training Officer at Alghanim Industries, responsible for developing the knowledge and skills of the workforce in Supply Chain Management operations to ensure current and future business objectives are met and quality products and services are delivered.

Role Purpose

Develop and deliver comprehensive training programmes across SCM operations to build employee capability, reduce accidents, enhance customer satisfaction, and support workforce retention and engagement.

Key Responsibilities

Training Programme Design and Delivery

• Plan, direct and conduct overall training programmes for employees working with SCM.
• Carry out new starter Novice MHE training.
• Carry out MHE operator refresher training.
• Support wider business units with MHE training as required.
• Carry out Defensive driving training.
• Carry out Staff Inductions.
• Carry out First Aid and Fire awareness training for staff as required.
• Facilitate training sessions, develop appropriate objectives and ensure achievement.
• Research and recommend new training methods.
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employee work behaviour.

Safety and Incident Management

• Attend monthly site safety meetings and provide updates on all matters relating to operator MHE training.
• Set goals, priorities and broad objectives for staff MHE training in collaboration with line managers and employees to reduce cost, severity and frequency of accidents.
• Coordinate safety activities of all safety and training personnel to ensure maximum benefit across the company.
• Be involved in investigating MHE incidents and accidents.
• Evaluate and review operating procedures and safety precautions to minimise potential for accident and injury.
• Supervise and participate in accident and incident investigations.

Training Needs Assessment and Evaluation

• Coordinate with line managers and supervisors to assess training needs of individual departments.
• Evaluate the competency level of individual trainees to enable work with employees with different knowledge and skill levels.
• Skill in analysing and organising information to develop, evaluate and improve safety and training programmes.

Operations and Administration

• Manage and maintain in-house training facilities and equipment.
• Ensure optimum level of customer satisfaction and compile all feedback to analyse work of employees.

Qualifications & Experience

• Proven work experience as a Trainer or similar role (coordinator or facilitator).
• Minimum 2 years experience as a MHE operative (recommended).
• 4–5 years experience in a professional logistics warehousing environment.
• Diploma or Bachelor's Degree.
• MHE instructor certification preferred.

Skills & Competencies

• Multi-skilled trainer capable of delivering courses for a wide range of MHE.
• Proven ability to complete full training cycle: assess and analyse needs, develop learning objectives, design and develop training programme, coordinate, monitor and evaluate.
• Strong communication skills, preferably bilingual with English and Arabic.
• Excellent interpersonal, written and verbal communication skills.
• Ability to communicate effectively, clearly and concisely with individuals and groups, both orally and in writing.
• Good organisational and self-management skills.
• Administrative skills to manage training programmes.
• Competencies in MS Office and Presentation Skills.
• Ability to identify training needs and facilitate or provide training programmes to meet those needs, and conduct training on a variety of subjects including MHE operator training, Defensive driving, First Aid and Customer care.
• Ability to work under time constraints and conflicting demands.