Training and Capacity Building Head - UAEN

Role Overview

Training and Capacity Building Lead at Visioneers, located in UAE-North. Reports to the CEO.

Role Purpose

Lead the execution, management, and operational delivery of all training programs within the New Economy Academy (NEA). Transform strategic programs into high-quality learning experiences through effective planning, coordination, stakeholder management, delivery oversight, and continuous improvement across entrepreneurship, financial literacy, new economy skills, leadership, specialized programs, and government capacity-building initiatives.

Key Responsibilities

Program Execution & Delivery

• Lead end-to-end execution of all NEA training and capacity-building programs.
• Ensure programs are delivered on time, within scope, budget, and expected quality standards.
• Oversee operational planning for all training activities including schedules, venues, LMS coordination, trainers, logistics, assessments, certifications, and participant management.
• Monitor day-to-day execution of ongoing programs and proactively resolve operational challenges.
• Ensure alignment between program objectives, learning outcomes, and execution plans.
• Develop execution frameworks, Standard Operating Procedures (SOPs), and operational workflows for efficient program delivery.
• Ensure proper coordination between internal teams, trainers, partners, and external vendors.

Training Operations Management

• Manage the full training operations cycle from onboarding participants to post-program reporting and closure.
• Supervise training coordinators, program coordinators, and operational support teams.
• Ensure all stakeholders are updated regularly on program progress, timelines, risks, and deliverables.
• Maintain high standards for participant experience and engagement throughout the training journey.
• Ensure training materials, attendance records, evaluations, and assessments are properly managed and documented.
• Ensure compliance with KHDA and any accreditation or regulatory requirements related to training delivery.

Stakeholder & Partner Coordination

• Act as the main focal point for operational coordination with government entities, corporate clients, universities, trainers, and strategic partners.
• Coordinate with the Strategy & Business Development team to ensure smooth transition from client acquisition to program implementation.
• Participate in client meetings, kick-off sessions, and program review meetings when required.
• Build strong relationships with trainers, facilitators, and ecosystem partners to ensure high-quality delivery standards.

Team Leadership & Performance Management

• Lead and mentor the Training & Capacity Building team to ensure high performance and accountability.
• Assign responsibilities clearly and monitor execution effectiveness across all running programs.
• Foster a collaborative, agile, and execution-focused culture within the department.
• Support team development through coaching, guidance, and performance management.

Quality Assurance & Continuous Improvement

• Monitor participant feedback and program performance metrics to identify improvement opportunities.
• Develop reports and dashboards to track program performance, attendance, satisfaction, and impact.
• Continuously improve operational efficiency, learning delivery models, and participant engagement approaches.
• Ensure programs maintain high standards aligned with NEA's vision and positioning.

Qualifications & Experience

• Bachelor's degree in Business Administration, Education, Project Management, Human Capital, or related field.
• Master's degree is preferred.
• Minimum 7–10 years of experience in training operations, learning management, capacity building, or program execution.
• Experience managing large-scale government or corporate training programs is highly preferred.
• Strong project management and operational execution experience.
• Experience managing multiple stakeholders and cross-functional teams.

Skills & Competencies

• Strong operational execution and organizational skills.
• Excellent project and program management capabilities.
• Ability to manage multiple priorities under tight deadlines.
• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.
• Problem-solving and decision-making skills.
• Attention to detail and commitment to quality.
• High adaptability in fast-paced and dynamic environments.
• Strong reporting and coordination capabilities.