The Manager, Specialist Sales- Digital Payments, East Arabia

Role Overview

Manager, Specialist Sales- Digital Payments, East Arabia at Mastercard, based in Dubai, UAE. This role manages the MENA East region, comprising UAE, Pakistan, Qatar, Kuwait, and Oman.

Company Overview

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. The Customer Solutions Center (CSC) is the function that develops better solutions and bundles for prioritized consumer segments in markets. It is the housing for all Mastercard capabilities in a geography and aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers.

Role Purpose

The Manager, Specialist Sales- Digital Payments is responsible for all Digital and Authentication assets for the market and for driving key Digital KPIs for the cluster. This role acts as the subject matter expert and solution specialist within the CSC for opportunities related to digital products including MDES (Tokenization), Wallets, Click 2 Pay, Agentic Commerce, Passkeys, and all future digital assets. The role reports to the Digital Products Lead within the Customer Solutions Center.

Key Responsibilities

Product Expertise

• Manage assigned products and platforms: MDES, Click 2 Pay, Wallets, Tokenization, Passkeys, Agentic Commerce, and future digital products as launched in the cluster.
• Develop deep knowledge of products, services, and platform capabilities in a solution-selling environment.
• Maintain deep understanding of assigned product, service, or platform.
• Provide visibility to the team on latest product developments within their purview.
• Communicate accurate solution knowledge to tackle client opportunities.

Customer Success & Engagement

• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard's products and solutions.
• Work directly with client counterparts on non-complex, single-solution-focused opportunities when account managers request support.
• Communicate with and build relationships with client counterparts when requested by account managers or business development managers.
• Understand client pain points and offer relevant solutions.

Solution Development & Sales Support

• Provide expertise and deep knowledge of product implementation and success with clients during the solution-selling process upon request of the CSC Lead or account managers and business development managers.
• Support CSC value proposition development and sale.
• Collaborate and work on internal squads and cross-functional teams to develop end-to-end solutions for clients with multiple Mastercard capabilities across products, services, and platforms.

Market Enablement & Localization

• Drive localization, market enablement, and support for sales.
• Enable new capabilities in the market and ensure market readiness.
• Support account managers in their market to optimize current offerings, such as providing expert advice and guidance on prepaid penetration for existing relationships.

Knowledge & Best Practice Sharing

• Share information on latest customer needs and opportunities as well as relevant market intelligence with product management teams to drive smart solutions internally.
• Share best practices and knowledge with other Specialist Sales to improve solutions within client contexts.

Skills & Competencies

• Deep technical expertise in assigned product, service, or platform capability.
• Problem-solving ability and understanding of relationship between products and client needs.
• Ability to understand new products and solutions and articulate benefits and opportunity areas to clients.
• Strong communication skills.
• Ability to collaborate and work on internal squads and cross-functional teams.

Performance Metrics

• Revenues for supported geography.
• Specific KPIs from supported product, solution, or platform.
• Customer success metrics.
• Voice of customer survey results.
• Market-specific objectives.

Additional Information

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.