Territory Lead Instruments/NSE, Central Region, KSA

Role Overview

Territory Lead Instruments/NSE, Central Region, KSA at Stryker. Field-based position.

Role Purpose

Drive sales of the Instruments/NSE portfolio in the KSA Central Region by establishing and maintaining customer relationships, executing regional sales targets, and managing the complete customer lifecycle from proposal through post-sales support.

Key Responsibilities

Sales & Business Development

• Establish and develop relationships with current and potential customers in the territory and maintain continuity.
• Carry out sales-related activities in accordance with regional sales targets determined by company strategy.
• Prepare sales reports requested by the manager.
• Evaluate requests for proposals from customers and partners in the territory.
• Prepare a complete list of materials according to customer needs.

Customer & Territory Management

• Track trends, competitors, product developments, and legal regulations in the territory and report findings to the manager.
• Plan, implement, and report customer and partner visits and product demonstrations in accordance with sales targets and customer demands.
• Keep track of material delivery dates in the territory and inform customers of schedules.
• Inform customers about purchasing methods (tender, intermediate purchase, leasing, external purchase) and cooperate with the tender department on procured projects.

Delivery & Installation

• Carry out delivery and installation of materials.
• Provide post-sales user training.
• Attend surgical cases.

Financial & Administrative Management

• Bring customer bills to the accrual stage.
• Follow up collections with the Finance and Accounting department to ensure payments are made at specified due dates.

Quality & Feedback

• Communicate customer feedback and complaints to the Quality Management Representative and Manager.
• Evaluate feedback within the territory, take necessary actions, and report outcomes to customers and relevant parties.

Marketing & Logistics Support

• Prepare Congress and Demo materials.
• Use materials appropriately and deliver them to the storehouse in sterilized and undamaged condition.
• Communicate scientific support requests and plans to the marketing department in the regions of operation and support the process.
• Provide support to the logistics team when needed.

Qualifications & Experience

• Bachelor's degree in business, medical, or related field.
• 1–3 years of experience.
• Experience in a relevant field.

Skills & Competencies

• Proficiency in English.
• Proficiency in MS Office programs.
• Strong communication skills.
• Works collaboratively with others to achieve business objectives using communication and diplomacy skills.
• Evaluates situations using multiple sources of information.
• Acts with integrity and keeps commitments in a timely manner.
• Customer focus.
• Team player.
• Open to change and highly responsible.

Additional Information

• KSA driving license required.
• 80% travel percentage.
• Good understanding of procedures and concepts within own discipline to be acquired through job-related training and on-the-job experience.