Teller (UAEN only ) - Pipeline ( Abu Dhabi )

Role Overview

Teller position at Emirates Islamic Bank in Abu Dhabi. This role is open to UAE National candidates only and is part of the Pipeline recruitment program.

Company Overview

Emirates Islamic is committed to fostering an inclusive workplace that supports professional growth and empowers employees to reach their full potential. The organization offers rewarding career opportunities, continuous development, and the chance to be part of a high-performing team dedicated to delivering excellence in Islamic banking.

Role Purpose

To provide efficient, accurate, and high-quality teller services to customers while ensuring compliance with the Bank's policies, operational procedures, Shariah principles, and regulatory requirements. The role is responsible for processing cash and non-cash transactions, maintaining cash balancing standards, and delivering excellent customer service in line with Emirates Islamic service standards.

Key Responsibilities

Customer Service

• Deliver exceptional customer service and maintain high service quality standards.
• Process customer transactions efficiently while minimizing customer waiting time.
• Assist customers with account-related inquiries and basic banking services.
• Promote self-service and digital banking channels to enhance customer experience.
• Handle customer requests and escalate service issues where required.
• Discuss customers' financial circumstances and offer guidance on bank products and services that meet their needs.
• Provide quality customer service and achieve customer satisfaction.
• Deal with complaints.

Cash & Transaction Processing

• Process cash deposits, withdrawals, transfers, remittances, cheque deposits, manager's cheques, and other teller transactions accurately.
• Verify customer identity and transaction documentation in accordance with bank policies.
• Ensure all transactions are conducted within delegated authority limits and operational procedures.
• Balance cash drawer and reconcile transactions accurately at the end of each day.
• Maintain cash holdings within prescribed limits and safeguard cash and security items.

Compliance & Risk Management

• Adhere to all regulatory requirements including AML, KYC, sanctions screening, and fraud prevention controls.
• Identify and escalate suspicious transactions and unusual customer activities.
• Ensure compliance with Emirates Islamic operational policies, audit requirements, and Shariah governance standards.
• Maintain confidentiality of customer information and banking records at all times.
• Comply with the bank's policies and regulations.

Sales Referral & Branch Support

• Identify customer needs and refer potential opportunities for banking products and services.
• Promote the bank's products and services to potential customers.
• Support branch sales initiatives through quality referrals.
• Assist branch operations and contribute to achieving branch service and business objectives.
• Meet financial targets across all products.

Qualifications & Experience

• Bachelor's Degree or Diploma in Business Administration, Finance, Banking, or a related field.
• 0–2 years of experience in banking, customer service, retail operations, or cash handling.
• Fresh UAE National graduates are encouraged to apply.
• Prior teller or branch banking experience will be an added advantage.

Skills & Competencies

• Strong customer service orientation.
• Good communication skills in Arabic and English.
• Basic understanding of banking operations and branch procedures.
• Good numerical and cash-handling skills.
• Strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Knowledge of Islamic banking principles is an advantage.
• Problem Solving.
• Teamwork & Collaboration.
• Integrity & Professionalism.
• Adaptability & Resilience.
• Accountability.