Job description
Role Overview
Telesales Agent (Purchaser) at Bayut | dubizzle, based in the United Arab Emirates. You will generate revenue by actively engaging with potential and existing customers through outbound calls, meeting and exceeding targets, converting leads into acquisitions, and building strong customer relationships.
Company Overview
Bayut and dubizzle are iconic, homegrown brands with a strong presence across the seven emirates in the UAE, connecting millions of users across the country. As part of Dubizzle Group, they operate alongside some of the strongest classified brands in the market, with a collective strength of 5 brands serving more than 123 million monthly users. Bayut and dubizzle are committed to delivering the best online search experience and are equal opportunity employers celebrating diversity and committed to creating an inclusive environment for all employees.
Role Purpose
To generate revenue by conducting high volumes of outbound calls to prospective and existing customers, promoting and selling products and services while meeting and exceeding daily, weekly, and monthly targets and KPIs through effective lead conversion and customer relationship building.
Key Responsibilities
Sales Generation & Target Achievement
- Conduct high volumes of outbound calls to prospective and existing customers to promote and sell products and services.
- Meet and exceed daily, weekly, and monthly targets and KPIs.
- Demonstrate ability to exceed sales goals in a high-pressure telesales environment, ensuring consistent and sustainable performance.
Lead Management & Pipeline Development
- Effectively manage outbound calls and inquiries, converting them into sales opportunities.
- Build and maintain a pipeline of potential clients by following up on leads and nurturing relationships.
- Collaborate with the purchase team to align on lead conversion strategies.
Sales Execution & Negotiation
- Handle objections professionally, negotiate terms, and close deals efficiently.
- Apply strong understanding of sales techniques, customer engagement, and CRM systems.
- Execute well-versed handling of objections and closing sales effectively.
Customer Service & Support
- Provide excellent customer service by understanding customer needs and offering tailored solutions.
- Assist customers with their inquiries, complaints, and post-sales support to ensure customer satisfaction.
Record Keeping & Systems Management
- Maintain accurate records of customer interactions, sales activities, and follow-ups using CRM tools.
Professional Development
- Stay up to date on product knowledge, sales techniques, and industry trends to improve performance.
- Participate in team meetings, training, and coaching sessions to enhance skills and performance.
Qualifications & Experience
- Minimum of a high school diploma; a bachelor's degree is a plus.
- 2 or more years of experience in telesales, call center, or customer service.
Skills & Competencies
- Excellent verbal and written communication skills in English.
- Strong negotiation and persuasion skills.
- Efficient time management and multitasking abilities.
- Strong teamwork and collaboration skills.
- Highly motivated.
- High level of resilience and adaptability.
- Passionate about sales and customer engagement.
- Persistent and resilient in achieving sales goals.
- Hardworking, proactive, and eager to exceed expectations.
- Ability to work under pressure and meet targets.
Additional Information
Benefits
- Fast-paced, high-performing team environment.
- Multicultural environment with over 60 different nationalities.
- Competitive tax-free salary.
- Comprehensive health insurance.
- Annual air ticket allowance.
- Employee discounts at multiple vendors across the Emirates.
- Rewards and recognition programs.
- Learning and development opportunities.