Job description
Role Overview
Telesales Agent - Outbound (Arabic Speaker) at Bayut | dubizzle, a leading online classifieds platform operating across the seven emirates in the UAE.
Company Overview
Bayut and dubizzle are iconic, homegrown brands with strong presence across the UAE, connecting millions of users across the country. As part of Dubizzle Group, the company operates 5 collective brands with more than 123 million monthly users, committed to delivering the best online search experience.
Role Purpose
Generate revenue by actively engaging with potential and existing customers through outbound calls, meeting and exceeding targets, converting leads into acquisitions, and building strong customer relationships.
Key Responsibilities
Sales Generation & Target Achievement
- Conduct high volumes of outbound calls to prospective and existing customers to promote and sell products and services.
- Meet and exceed daily, weekly, and monthly targets and KPIs.
- Effectively manage outbound calls and inquiries, converting them into sales opportunities.
- Handle objections professionally, negotiate terms, and close deals efficiently.
- Demonstrate ability to exceed sales goals in a high-pressure telesales environment, ensuring consistent and sustainable performance.
Relationship & Pipeline Management
- Build and maintain a pipeline of potential clients by following up on leads and nurturing relationships.
- Provide excellent customer service by understanding customer needs and offering tailored solutions.
Customer Support & Records
- Maintain accurate records of customer interactions, sales activities, and follow-ups using CRM tools.
- Assist customers with their inquiries, complaints, and post-sales support to ensure customer satisfaction.
Collaboration & Development
- Collaborate with the purchase team to align on lead conversion strategies.
- Stay up to date on product knowledge, sales techniques, and industry trends to improve performance.
- Participate in team meetings, training, and coaching sessions to enhance skills and performance.
Qualifications & Experience
- Minimum of a high school diploma; bachelor's degree is a plus.
- 2+ years of experience in Telesales, Call center, or Customer service.
Skills & Competencies
- Strong understanding of sales techniques, customer engagement, and CRM systems.
- Well-versed in handling objections and closing sales effectively.
- Excellent verbal and written communication skills in English.
- Strong negotiation and persuasion skills.
- Efficient time management and multitasking abilities.
- Strong teamwork and collaboration skills.
- Ability to work under pressure and meet targets.
- High level of resilience and adaptability.
- Passionate about sales and customer engagement.
- Persistent and resilient in achieving sales goals.
- Hardworking, proactive, and eager to exceed expectations.
- Highly motivated.
Additional Information
- Fast-paced, high-performing team environment.
- Multicultural environment with over 60 different nationalities.
- Competitive tax-free salary.
- Comprehensive Health Insurance.
- Annual Air Ticket Allowance.
- Employee discounts at multiple vendors across the Emirates.
- Rewards and Recognitions programs.
- Learning and Development opportunities.
Bayut and dubizzle is an equal opportunity employer committed to creating an inclusive environment for all employees.