Team Leader, Showroom Sales | EXA Ceramics

Role Overview

Team Leader, Showroom Sales at EXA Ceramics (Alfanar). This role is based in the showroom sales environment.

Role Purpose

Lead and guide the showroom team in achieving business targets of sales volume, stock compliance, and customer satisfaction. Coordinate showroom sales operations and sales strategies to drive revenue growth and customer loyalty.

Key Responsibilities

Showroom Sales

• Build required rapport with key customers in the assigned showroom.
• Guide the team in implementing an effective showroom sales strategy to increase sales.
• Understand customer needs and provide solutions using company products and services.
• Lead showroom team in giving demonstrations to prospective customers.
• Build close and strong relations with existing and potential customers.
• Monitor showroom product display and ensure it is updated and well organized.

Sales Follow-up

• Follow up on all sales operation procedures including payments entry and sales invoice issuing.
• Close sales deals and document achieved installed sites.
• Ensure compliance with terms and conditions of sales in line with company policy and procedures.
• Drive the team in achieving annual sales objectives and budget by product volume, value, and selling price.

Coordination & Communication

• Coordinate with the merchandising team to create suitable product display plans and present design concepts.
• Coordinate with other departments such as brand management and logistics as required.

Research & Reporting

• Maintain accurate customer records and submit sales reports as required by company policy.
• Measure own and customer performance as well as market changes.
• Study competitor activity in the assigned territory and provide relevant feedback to the sales manager.

Compliance & Safety

• Enforce in-store security and health and safety procedures and regulations.

Team Management

• Recruit, recognize, and cultivate high performers to create a robust second line of management.
• Recognize low performers and guide them to improve or manage performance accordingly.
• Treat subordinates equally without discrimination.
• Base assessment criteria on subordinate performance that leads to planned results.
• Ensure availability of delegation of authority matrix with sufficient delegations as per company policy.

Operational Responsibility

• Take full responsibility for operations as per job description and required deliverables.
• Anticipate problems and take necessary proactive steps to prevent them.
• Make necessary and proper timely decisions.
• Deliver required results in a timely manner with required quality and cost.
• Make a tangible difference to the area of operation and exceed business expectations.

Business Planning & Performance

• Transform corporate goals into business plans.
• Plan, follow-up, and execute annual and development plans.
• Monitor plan performance and initiate action to strengthen results and take corrective action accordingly.
• Provide periodic work progress reports.
• Monitor and control budgets and expenses to achieve optimum cost efficiency.

Organizational Development

• Develop organizational structure according to current requirements while considering future and development plans.
• Ensure availability of job descriptions for all job roles and deployment.

Business Process Improvements

• Develop and coordinate well-defined written systems, policies, and procedures.
• Seek automation opportunities as much as possible.
• Navigate IT solutions relevant to the job and business.
• Promote automated systems and their culture of use.

Quality Management

• Act as a steward of quality, which is considered Alfanar's prime competitive advantage.

Adaptation

• Adapt to new and alternative techniques, technologies, management structures, and business models.

Health, Safety & Environment

• Ensure a safe, secure, and legal work environment as per standard regulations.

Qualifications & Experience

• Bachelor Degree
• 2 to 4 years of work experience

Skills & Competencies

• Sales Forecasting
• Sales Planning
• Sales Presentations
• Sales Trend Analysis