Team Leader - Mechanical

Role Overview

Team Leader - Mechanical at AWR Group. This role manages workshop operations to ensure vehicle allocation, repair quality, technician utilization, efficiency, productivity, and on-time readiness.

Company Overview

AW Rostamani Group is a leading multi-sector family business in the Middle East with over seven decades of legacy. The Group operates across automotive, real estate, retail, lighting solutions, travel, logistics, agritech, and sustainable packaging. It serves over 155,000 customers and 24,000 businesses annually, supported by more than 3,000 employees. The Group is dedicated to building purposeful businesses that meaningfully impact people, industries, and the planet through innovation, sustainability, and progress.

Role Purpose

To manage workshop vehicle allocation, repair quality, technician utilization, efficiency, productivity, and on-time vehicle readiness while ensuring financial targets, quality standards, and customer satisfaction are consistently met.

Key Responsibilities

Financials

• Ensure achievement of workshop financial and non-financial targets.
• Explore additional repair opportunities and liaison with Estimator for insurance approval.
• Explore additional repair opportunities and liaison with Service Advisor for customer approval.
• Support frontline team to upsell value-added services including Smart Repairs.
• Ensure overtime schedule of technicians when necessary.

Strategic Implementation

• Monitor technician utilization, efficiency, and productivity.
• Ensure punctuality and discipline of workshop team on the shop floor.
• Receive job orders via hard copy or system and allocate to technicians based on skill matrix and promised delivery time.
• Assist team and technicians in diagnosing complicated cases by providing complaint occurrence and condition information.
• Provide technical and diagnosis assistance to technicians and frontline staff.
• Supervise and guide repair work.
• Attend high-profile and corporate customers with utmost professionalism.
• Stand in for Workshop Manager and support as required.
• Handle and resolve critical customer complaints and escalate to Workshop Manager if further assistance is required.
• Provide mentoring, coaching, and on-the-job training to newly joined team leaders.
• Assist Workshop Manager with day-to-day activities as required.
• Ensure workshop and technician cleanliness.
• Conduct post-service and post-repair vehicle testing both dynamic and static to confirm services and repairs meet quality standards.
• Identify parts required for repair, generate system indent, and coordinate with Parts department.
• Process VOR, CPVOR, and cannibalization requests for non-available parts.
• Maintain good interpersonal relations with subordinates and superiors.
• Provide continuous feedback to Workshop Manager to rationalize standard hours.
• Ensure quick turnaround time for Production Line and Major Express repairs.
• Ensure quick turnaround time for internal and fleet customer repairs.

Customer Journey

• Ensure on-time completion of jobs as per delivery schedule.
• Provide technical interaction and explanation with customers if required.

Stakeholder Management

• Ensure total work quality and repair process compliance with manufacturer standards.
• Liaison with warranty section in executing warranty, goodwill, and recall campaign claim identification and approval process management.

Learning & Growth

• Motivate technicians and maintain teamwork.
• Share and explain PSU and technical bulletins with technicians.
• Provide on-the-job training for technicians.
• Evaluate and provide feedback for post-training improvements.
• Conduct annual performance appraisal of direct reporting team members.
• Show initiative for training and self-improvement.

Policies, Procedures & Corporate Governance

• Ensure workshop safety procedures and requirements are strictly applied and followed as per SOP including personal safety, equipment safety, and customer vehicle safety.
• Ensure workshop teams adhere to proper documentation before starting repairs, repair approval of jobs, job allocation, technician clock in and clock out, and HSE procedures.
• Adhere to warranty claim policies in line with principal guidelines.

Qualifications & Experience

• Degree or 3-year diploma in Automobile or Mechanical Engineering.
• 3-5 years practical experience in a dealership with minimum 2 years at supervisory level.

Skills & Competencies

• Valid driving license.
• Working knowledge of digital tools used in the automotive industry.
• Leadership and communication skills.
• Basic English.