Job description
Role Overview
Team Lead Sales Operations at Ingram Micro, based in the UAE. You will lead the Sales Operations team, ensuring seamless order management and exceptional customer service.
Company Overview
Ingram Micro is a global technology distributor reaching nearly 90% of the global population. The company helps businesses run better, grow faster, and achieve their sustainability goals, operating as the business behind the world's brands.
Role Purpose
To manage and lead Sales Operations functions, delivering technical order processing and customer-facing support that enables the sales team and reinforces Ingram Micro's mission to redefine distribution.
Key Responsibilities
Order Management
- Manage sales order packs by entering orders into system and checking for missing data.
- Follow up with sales to obtain missing order information.
- Process sales orders in One Shop and enter quotes accurately.
Logistics & Fulfillment
- Track orders at all stages and inform sales of status and lead-times.
- Oversee order dispatching and coordinate full logistics operations.
Credit Control & Customer Support
- Work with credit control on releases and support related queries.
Qualifications & Experience
- 6β8 years in Supply Chain.
- Experience in managing people.
Skills & Competencies
- SAP experience (preferred).
- Knowledge of the IT industry and ability to learn technical information.
- Excellent communication skills.
- Proficiency in Excel.
- Strong time management skills.
- Strong command of English.
- Highly motivated with a positive attitude.
- Excellent organizational skills.
Additional Information
Ingram Micro invests in employee development through continuous learning, leadership opportunities, and a commitment to fostering innovation. The company is values-driven, celebrating integrity, responsibility, and talent.