Support Analyst

Role Overview

Support Analyst at JASARA PMC. This role contributes to the development, administration, and continuous enhancement of digital platforms and data systems.

Role Purpose

To support the development and administration of digital platforms and data systems by gathering and documenting business requirements, maintaining portal infrastructure, automating data processes, and ensuring digital tools align with business needs while supporting end-users through training and troubleshooting.

Key Responsibilities

Requirements Gathering & Analysis

• Assist in gathering and documenting business requirements by coordinating with stakeholders and supporting senior analysts in aligning initiatives with strategic and knowledge management goals.
• Support data collection and basic analysis tasks to aid decision-making and reporting efforts across the organization.
• Translate technical information into user-friendly formats and assist in preparing documentation and training materials for various audiences.

Platform & Infrastructure Support

• Help manage and maintain structured and unstructured data repositories, ensuring information is accurately captured and accessible.
• Help maintain digital document control systems such as Aconex, ensuring compliance with standards and supporting operational discipline.
• Support automation and data tasks using basic programming or scripting knowledge (e.g., Python, SQL) under guidance.
• Assist in creating and updating data visualizations and dashboards using tools like Power BI.

Digital Tools & Systems

• Utilize AI-powered tools such as Microsoft Copilot to assist in automating routine reporting, organizing information, and enhancing team productivity.
• Promote data literacy by supporting training sessions and helping team members and stakeholders understand and use data effectively.

Coordination & Collaboration

• Provide administrative and coordination support to ensure timely delivery of team outputs and high-quality deliverables.
• Collaborate with cross-functional teams to support seamless information flow and assist in coordinating project activities.
• Assist in aligning knowledge management support activities with broader organizational strategies through regular communication with team leads and management.

Operations & Continuous Improvement

• Demonstrate initiative and problem-solving skills by supporting the resolution of day-to-day operational challenges.
• Stay informed about relevant tools, technologies, and best practices in business analysis and knowledge management.

Qualifications & Experience

• 5+ years relevant experience with Bachelor's in related field; will consider experience in lieu of degree.
• Understanding of SharePoint Online architecture, features, and functionality, including site creation, permissions management, and customization.
• 2+ years' experience working in a multi-skilled team environment collaborating on data automation.
• Experience with integrating SharePoint Online with other Microsoft 365 services like Teams, OneDrive, and Power Automate.
• Proficiency in scripting languages to automate administrative tasks and create custom solutions.
• Knowledge of Windows Server and IIS for managing SharePoint environments.
• Experience with planning and executing SharePoint migrations and upgrades.
• Experience working with structured and unstructured data with the ability to automate data processing and analysis tasks.
• Proficient use of enterprise-level management software, such as Microsoft Project, Primavera, Aconex, or similar systems.

Skills & Competencies

• Ability to work effectively with teams, stakeholders, and end-users to understand their needs and ensure successful rollout.
• Excellent written and verbal communication skills. Able to convey complex, technical issues in an easy-to-understand manner.
• Strong organizational and planning skills for tracking requests and project fulfillment.
• Flexibility and adaptability in responding to changing business requirements.
• Effectively manages and prioritizes workload and delivers to tight deadlines.
• Proficient and strong written and verbal skills in English.
• Excellent problem-solving, decision-making, and conflict resolution skills.

Additional Information

• Project management certification (PMP, Prince2, Agile, or other relevant certification) is desirable.