Student Part Time - Fashion Consultant (Emiratisation)

Role Overview

Student Part Time Fashion Consultant (Emiratisation) at Chalhoub Group.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates as a hybrid luxury retailer with a portfolio of over 10 owned brands and distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. The Group operates The Greenhouse, an innovation hub, incubator, and accelerator for startups and emerging businesses regionally and globally. Chalhoub Group brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM, and holds Great Place to Work® certification in several markets. Sustainability is at the core of Group strategy, and it is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Performance

• Drive sell-throughs within the store.
• Achieve individual and collective sales targets.

Customer Experience & Data

• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Drive client relationships within an omnichannel approach.
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Support in-store CX initiatives.

Operations & Compliance

• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect are conducted within SLAs (Service-level Agreement).

Loyalty & Engagement

• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Drive eNPS through people experience initiatives and culture.

Marketing & Insights

• Provide pre-buying feedback on products.
• Support with in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Provide input on what is working well and what is not working well within the store.

Qualifications & Experience

• This opportunity is for Emiratisation.

Skills & Competencies

• Strong English communication skills.

Additional Information

• Chalhoub Group offers enriching experiences, learning and development opportunities, and exposure to different assignments within the role or through internal mobility.
• Benefits include healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• The Group is committed to inclusion and diversity and welcomes all applicants regardless of gender, age, race, religion, national origin, or disability status.