Job description
Role Overview
Store Supervisor at Chalhoub Group, Parfums De Marly. This role leads a sales team in a luxury beauty retail environment, driving sales targets and exceptional guest experience while supporting key customer and people initiatives in-store.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates as a hybrid luxury retailer with a portfolio of over 10 owned brands and distributes over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. The Group delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Chalhoub Group brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM, and has earned the Great Place to Workยฎ certification in several markets. The Group is committed to sustainability as a core strategy and is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
Lead a sales team toward achieving sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.
Key Responsibilities
Sales & Revenue
- Increase the revenue target of the store
- Drive sell-throughs within the store
- Lead the sales team towards achieving the sales target
Team Leadership & Development
- Nurture talent within the team through on-the-job coaching and stretch assignment in coordination with the People Partner
- Drive eNPS through people experience initiatives and culture
- Offer support to store staff during in-store events
Store Operations
- Oversee store's day-to-day operations related to visual merchandising, Retail Store SOPs adherence, and sales team schedule
- Act as the key point of contact with back-office team
- Ensure click and collect are conducted within SLAs
Customer Experience & Marketing Initiatives
- Support in-store CX initiatives
- Ensure customer data is properly captured by the team in adherence to marketing team requirements
- Promote loyalty program (MUSE) and ensure team knowledge about app offerings
Feedback & Insights
- Provide input on what is working well and what is not working well within the store
Qualifications & Experience
- Minimum of 2 years supervisory role in Beauty Retail
Skills & Competencies
- Strong English communication skills
Additional Information
Chalhoub Group offers a competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within role or through internal mobility. Chalhoub Group is committed to diversity, equity, and inclusion and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.