Job description
Role Overview
Store Manager position at APM Monaco, located at Riyadh Park Mall in Riyadh, Saudi Arabia. Lead the boutique team to drive sales performance, client satisfaction, and operational excellence while representing the brand's contemporary fashion jewelry heritage.
Company Overview
Founded in 1982, APM (Ariane Prette Monaco) is a contemporary fashion jewelry brand associated with the chicness of Monaco and South of France lifestyle. The company maintains a global, dynamic, and diverse workforce committed to professional development and collaborative culture.
Role Purpose
Develop and optimize the boutique's performance and profitability while leading the Saudi Arabia Riyadh team. Ensure exceptional client service delivery, operational compliance, and team engagement aligned with APM Monaco brand standards and values.
Key Responsibilities
Business Performance & Operations
- Drive performance to consistently achieve sales targets and KPIs and maximize business profitability.
- Analyze performance data and sales reports to identify business needs and set business strategies.
- Turn performance insights into individual actions and measurable objectives.
- Ensure staff is trained in all areas of appropriate POS usage and maintenance.
- Understand and properly execute all management POS functions.
- Ensure cash control procedures are properly followed, including bank deposits, safe funds, and petty cash.
- Monitor movement of all inventory and ensure staff adheres to all transferring and receiving policies and procedures.
- Maintain boutique image according to brand standards.
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
- Ensure presentation of all displays, fixtures, and visual areas reflects current visual direction.
Client Experience & Development
- Ensure all associates provide the highest level of customer service.
- Manage client database and utilize information to increase sales and client contact.
- Execute service excellence to increase client satisfaction and retain customer loyalty.
- Resolve all client problems and complaints quickly and effectively.
- Manage all special events, including collection previews, client events, and sale events.
- Empower associates to make decisions in the customer's best interest that also support the company's philosophy.
Team Management & Development
- Identify and recruit new talent and build and retain a high-performing team.
- Lead by example, demonstrating passion towards APM Monaco and knowledge of the brand's products, mission, and values.
- Conduct in-store training, one-on-one coaching, and team meetings.
- Build individual objectives and development plans for team members.
- Ensure image and grooming standards are professional and reflective of brand image at all times.
- Resolve all human resources issues in a timely and effective manner, partnering with the HR team when necessary.
Qualifications & Experience
- Management and leadership experience required.
- Candidates with less experience will be considered for the Assistant Store Manager position.
Skills & Competencies
- Management and leadership skills.
- Business acumen.
- Strategic thinking.
- Client intelligence.
- Reactive, flexible, and open-minded approach.
- Fluency in Arabic and English required; additional languages are a plus.
Additional Information
- Medical benefits provided.
- Paid time off included.
- Generous employee discounts offered.
- Support for professional development and growth opportunities.