Store Manager

Role Overview

Store Manager at Apparel Group. This role oversees daily store operations, ensures a positive shopping experience, maintains store standards, achieves financial targets, and relays customer and product feedback to relevant stakeholders.

Role Purpose

The Store Manager is responsible for leading store operations with a strong blend of leadership and organizational skills, combined with a deep understanding of the fashion retail market. The role requires driving financial performance, maintaining operational excellence, delivering superior customer experience, and developing a high-performing sales team.

Key Responsibilities

Financial Performance

• Drive the store team to achieve store targets and KPIs.
• Ensure store shrinkage remains below 0.2% of the cost of sale.
• Monitor and manage store expenses, budgets, and financial goals.
• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
• Develop and implement action plans based on performance metrics to drive results.

Operations & Process

• Oversee day-to-day store operations, including opening and closing procedures.
• Conduct regular financial and stock audits.
• Regularly update, track, and communicate the store dashboard.
• Maintain visual merchandising standards in the store.
• Maintain the back store operation and replenishment of merchandise.
• Implement and enforce company policies and procedures to ensure compliance.

Team Management & Development

• Recruit, train, and develop a high-performing sales team.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Manage people regarding performance and conduct of store employees.
• Maintain employee records, including leave management, passport information, performance and conduct history, and roster management.
• Constantly upgrade the skills of self and team and create a pipeline of future store managers.
• Identify learning gaps of the team and create processes to address them.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Customer Experience & Stakeholder Relations

• Drive the store team to achieve club apparel, Net Promoter Score (NPS), and DSES goals.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• Maintain a relationship with mall management.
• Effectively communicate with the office back-end team regarding store-related activities.
• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.

Security & Safety

• Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.

Qualifications & Experience

• 5+ years of progressive experience in a customer-centric role with strong management experience.
• Proven success in enhancing customer engagement and achieving or exceeding sales KPI targets for stores.
• Bachelor's degree in business administration, retail management, or a related field is preferred.
• Leadership skills and problem-solving skills required.