Store Manager - Kate Spade - Dubai

Role Overview

Store Manager at Kate Spade, Al Tayer Group, Dubai. You will manage and develop the team to achieve high revenue levels whilst maintaining brand image, operational compliance and customer satisfaction.

Role Purpose

To lead store operations, drive sales performance and profitability, manage and develop team members, and uphold brand standards and customer satisfaction.

Key Responsibilities

Relationship & Partnership Management

• Establish and maintain effective professional relationships with key business partners.
• Provide feedback to Marketing, Buying and Planning teams on customer profiles and market insights.
• Liaise with the Operations team on stock take implementation and execution.

Visual Merchandising & Store Standards

• Ensure Visual Merchandising standards are maintained within brand guidelines.
• Implement Company expectations of standards, maintenance and cleanliness.
• Ensure Company Health & Safety standards are adhered to at all times.

Sales & Performance Management

• Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
• Drive sales, monitor performance and identify commercial opportunities to meet and exceed sales targets.
• Keep abreast of market trends and competitor activity and provide feedback and recommendations to the Company.

Customer Service & Complaint Resolution

• Cultivate a culture of excellent customer service, leading by example.
• Resolve customer complaints effectively and promptly.

Stock & Inventory Management

• Minimise stock loss through the management, implementation and adherence of ATG policies and procedures.
• Analyse stock management information available to ensure sales opportunities are maximised.
• Prepare and implement stock takes in store in liaison with the Operations team.
• Provide and analyse reports on stock-related performance trends and feedback to Buying and Planning teams.

Promotions & Brand Activities

• Recommend, manage and support sales promotions and brand activities through effective planning and preparation.
• Provide feedback on promotion outcomes to relevant parties.

Compliance & Policy

• Ensure all Company policies and procedures are implemented and adhered to.

People Leadership & Development

• Provide leadership and direction to team members towards the achievement of goals and objectives.
• Coach and motivate team to enhance performance and produce quality work.
• Ensure team members are continuously developed for higher level roles.

Qualifications & Experience

• Graduate in any discipline.
• 3–5 years of experience successfully running a profitable retail store.