Job description
Role Overview
Store Manager โ Jacquemus at The Grove, Abu Dhabi, within Chalhoub Group. This role drives store business performance, builds a loyal customer base, manages the team, and ensures full adherence to brand guidelines and store processes.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates a hybrid luxury retail model with a portfolio of over 10 owned brands and distribution for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. The Group brings together over 16,000 talented professionals across eight countries in the Middle East, with presence in LATAM, and has earned Great Place to Workยฎ certification in several markets. Chalhoub Group is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
The Store Manager is responsible for driving store business by achieving sales targets, building and retaining a base of loyal VIP customers, managing the team, and ensuring adherence to brand guidelines and store processes.
Key Responsibilities
Drive the Business
- Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and team members.
- Define, execute and monitor the store action plan to achieve sales targets and KPIs.
- Manage the customer database to build strong relationships with customers and create future potential selling opportunities.
- Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
- Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
- Think hybrid by leveraging all types of point of sale online and offline.
Team Leadership and Development
- Provide a clear vision to the team about the business and store's vision and key directions.
- Identify, recruit, develop and retain strong talents.
- Create a positive work environment based on trust, respect and fairness and be the voice of employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
- Act as a coach for team members and promote growth mindset by leveraging the Group's available learning tools and platforms.
- Constantly monitor the team's development plans and professional growth.
- Ensure performance improvement plans are discussed and documented in a transparent manner.
Customer Experience
- Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of customer experience (physical and digital).
- Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences.
- Support the brand's ecommerce business including different activities, offerings, and activations.
- Recruit new clients and convert them into loyal VIP customers by providing excellent experience and constantly networking with them.
Operational Excellence
- Ensure all sales and operational policies and procedures (SOPs) are followed and maintained in the store.
- Ensure ecommerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
- Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, WhatsApp Business, etc.) and ensure the team is well versed with or otherwise trained on them.
- Ensure all operating standards are followed from stock replenishment to organising displays as per the brand's VM guidelines.
- Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.
- Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines.
- Work closely with relevant teams to constantly improve processes and escalate any issues or concerns for prompt action.
Qualifications & Experience
- Leadership experience in luxury fashion retail, ready to step into a Store Manager role and based in the UAE.
- People-focused approach, with the ability to motivate, coach, and develop a high-performing team.
- Strong commercial mindset, confident in reading KPIs, understanding business performance, and taking actions that drive results.
- Genuine passion for fashion and client experience, comfortable leading styling conversations and being present on the shop floor.
- Operational and visual merchandising strength, ensuring store standards, product presentation, and daily operations run smoothly.
Additional Information
Chalhoub Group offers a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin or disability status.