Store Manager - Dyson Boutique, Jeddah

Role Overview

Store Manager – Dyson Boutique, Jeddah at Chalhoub Group. The Store Manager is responsible for ensuring the store maximizes its commercial performance and delivers exceptional Guest Experience.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates as a hybrid luxury retailer with a portfolio of over 10 owned brands and distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. The Greenhouse serves as the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group employs over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. The Group is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.

Role Purpose

Drive both employee Net Promoter Score (eNPS) and customer Net Promoter Score (cNPS) through the implementation of People and Customer Experience strategies while ensuring the store achieves its commercial performance targets and delivers exceptional customer experiences.

Key Responsibilities

Customer Experience & Sales

• Drive in-store Customer Experience initiatives.
• Promote omnichannel sales.
• Promote the loyalty program (MUSE) and ensure floor team knowledge about app offerings.
• Increase store revenue target versus actual performance.
• Increase sell-through at full price.

People Management & Culture

• Plan succession of team members in terms of readiness.
• Nurture talent within the team through on-the-job coaching and stretch assignments in coordination with the People Partner.
• Drive eNPS through people experience initiatives and culture.
• Ensure store team is working towards the same goal.

Operations

• Oversee day-to-day operations related to Visual Merchandising, Retail Store Standard Operating Procedures adherence, sales team schedules, and commissions.
• Offer store support including concessions, real-time as per business needs.
• Act as the key point of contact with back-office operations.

Customer Data & Loyalty

• Ensure customer data is properly captured by the sales team in adherence to marketing team requirements.
• Ensure click and collect are conducted within Service Level Agreements.

Feedback & Insights

• Provide input on what is working well, what is not working well, and feedback.

Qualifications & Experience

• University Degree, preferably in Business Administration or Management.
• 6 to 8 years in retail shop management, preferably in Luxury Technology.

Skills & Competencies

• Commercial performance management.
• Customer experience strategy implementation.
• People management and talent development.
• Omnichannel retail operations.
• Visual Merchandising oversight.

Additional Information

• Health care coverage.
• Child education contribution.
• Remote and flexible working policies.
• Exclusive employee discounts.
• Enriching learning and development opportunities.
• Exposure to different assignments within role or through internal mobility.
• Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.