Store Manager

Role Overview

Store Manager at Apparel Group. This role oversees daily store operations, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets, and relaying feedback about customers and products to relevant role holders.

Role Purpose

Drive store performance through leadership, operational excellence, and team development. The Store Manager balances financial accountability, customer satisfaction, compliance, and talent development within a fashion retail environment.

Key Responsibilities

Financial Management

• Drive the store team to achieve store targets and store KPIs.
• Ensure store shrinkage remains below 0.2% of the cost of sale.
• Monitor and manage store expenses, budgets, and financial goals.
• Conduct regular financial and stock audits.
• Develop and implement action plans based on performance metrics to drive results.

Operations

• Oversee day-to-day store operations, including opening and closing procedures.
• Maintain visual merchandising standards in the store.
• Maintain the back store operation and replenishment of merchandise.
• Regularly update, track, and communicate the store dashboard.
• Implement and enforce company policies and procedures to ensure compliance.

Sales Performance

• Set and achieve sales targets and monitor KPIs.
• Analyze sales performance to identify areas for improvement.
• Drive the store team to achieve club apparel, NPS, and DSES goals.

Team Leadership & Development

• Recruit, train, and develop a high-performing sales team.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Manage people regarding performance and conduct of store employees.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
• Constantly upgrade the skills of self and team and create a pipeline of future store managers.
• Identify the learning gaps of the team and create a process to address them.
• Maintain employee records, including leave management, passport information, performance and conduct history, and roster management.

Security & Safety

• Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.

Stakeholder Communication

• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
• Maintain a relationship with mall management.
• Effectively communicate with the office back-end team regarding store-related activities.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.

Qualifications & Experience

• 5+ years of progressive experience in a customer-centric role with strong management experience.
• Proven success in enhancing customer engagement and achieving or exceeding sales KPI targets for stores.
• Bachelor's degree in business administration, retail management, or a related field is often preferred.

Skills & Competencies

• Leadership skills and problem-solving abilities.
• Strong organizational skills.
• Deep understanding of the fashion retail market.
• Financial acumen and budget management.
• Team recruitment, training, and development capabilities.