Store Associate - Part-time -City Centre Muscat - Oman_Max

Role Overview

Store Associate (Part-time), City Centre Muscat, Oman, at Landmark Group, a global retail and hospitality group operating over 2200 retail stores, leisure, and hospitality outlets across the GCC, Middle East, India, Southeast Asia, and Africa.

Company Overview

Landmark Group is a UAE-based retail and hospitality conglomerate founded in 1973. The group owns and operates 25+ value-led, own-built brands across retail, hospitality, food, and leisure, including Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, and Funcity. Max Fashion, a prominent retail brand based in Dubai and part of Landmark Group, was launched in 2004 in the UAE and caters to value-conscious and fashion-savvy consumers, offering clothing and accessories for women, men and children, along with footwear, accessories, toys and home décor. Max Fashion offers an omni-channel proposition through stores and an online shopping platform and has a strong presence across the Middle East, GCC, India, and Southeast Asia.

Role Purpose

To maximize sales through exceptional customer service while maintaining retail operations, customer service, stock replenishment, and recovery standards in the store across all aspects.

Key Responsibilities

Shop Keeping and Store Standards

• Maximize and contribute to sales within the store through exceptional customer service and retail experience.
• Ensure all stock is laid out and displayed according to standard layout norms, including product placement, signage, neat and well-folded arrangement in order from smallest to largest, steamed hanged items, and organization by brand and size.
• Ensure all products are price tagged and bar-coded before display.
• Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements.
• Ensure all stock administration, including stock count, inter-branch transfer, dispatch and delivery, are recorded on the system in time, accurately and correctly categorized.
• Maintain awareness and vigilance at all times regarding store security without any negligence.
• Maintain the highest standards of housekeeping and grooming etiquette in store at all times.
• Provide accurate and current information about products for all inquiries.
• Increase the customer database by adding new customers to the mailing list.
• Understand the returns policy and ensure effective implementation.
• Assist store merchandiser and/or store manager in product placement and arrangement.
• Dress mannequins and attend to other visual merchandising displays.
• Maintain a clean and well-organized back-stock area and keep the employee break area neat and tidy.
• Operate as a cashier and be consistently accurate in money handling, where applicable.
• Understand and utilize all reports required for day-to-day store functioning.
• Carry out linked selling by understanding the customer's need and closing the deal.

Merchandise and Merchandising

• Maintain detailed knowledge of merchandise and products stocked in the store.
• Ensure promotions and fast-selling lines are featured in the store.
• Provide information about customers, including their likes, dislikes, and opinions, to the department in charge.
• Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery, and maintenance.

Customer Service

• Greet and meet all customers promptly and politely as they enter the store.
• Provide customer satisfaction by delivering exceptional customer service.
• Guide customers throughout the store or to the specific area the customer requests.
• Develop a clear understanding of all departments, products, makes, features, and after-sales service.
• Ensure effective implementation of visual merchandising principles within the stores.
• Effectively deal with customer queries and complaints.
• Follow procedures for dealing with specific customer orders.
• Ensure confidentiality with respect to Landmark retail and store sales information.

Qualifications & Experience

• High School Diploma (basic qualification).
• Graduate degree in any field (advanced qualification).

Skills & Competencies

• Exceptional customer service delivery.
• Cash handling and point-of-sale operations.
• Stock management and inventory control.
• Visual merchandising and product display.
• Product knowledge and information retention.
• Attention to detail in pricing, tagging, and organization.
• Communication and interpersonal skills.
• Sales and linked selling techniques.
• Report utilization and data recording.

Additional Information

• Position is part-time.
• Location: City Centre, Muscat, Oman.