Job description
Role Overview
Store Associate at Babyshop, a division of Landmark Group, located at Mall of Oman.
Company Overview
Landmark Group is a global retail and hospitality group established in 1973, headquartered in the UAE. The group operates over 2,200 retail stores, leisure, and hospitality outlets across the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group is one of the GCC's largest omnichannel retailers and India's top home and fashion retailer.
Babyshop, established in 1973 in Bahrain, is a leading retailer specializing in children's products and accessories. The brand operates over 230 stores across 13 countries in the Middle East, North Africa, and Asia, serving over 100 million customers worldwide. Babyshop offers a comprehensive range of high-quality products for children from newborns to teenagers, including baby and kids' clothing, baby essentials, nursery items, strollers, car seats, and toys from brands such as Juniors, Giggles, Eligo, Lee Cooper, Disney, Hello Kitty, Graco, Joie, Hauck, Nuna, Cybex, Babyzen, Philips Avent, Tommee Tippee, Medela, and Dr. Brown's.
Role Purpose
Maximize sales through exceptional customer service while maintaining desired retail operations, customer service, replenishment, and recovery standards in the store across all aspects.
Key Responsibilities
Shop Keeping and Store Standards
- Maximize and contribute to sales within the store through exceptional customer service and retail experience.
- Ensure all stock is laid out and displayed according to standard layout norms, including product placement, signage, neat and well-folded items arranged from smallest to largest, hanged items steamed, and items organized brand-wise and size-wise.
- Ensure all products are price tagged and bar-coded before display.
- Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements.
- Ensure all stock administration—including stock count, inter-branch transfer, dispatch, and delivery—are recorded on the system in time, accurately, and correctly categorized.
- Ensure awareness and vigilance at all times of security in the store without any negligence.
- Ensure the highest standards of housekeeping and grooming etiquettes are maintained in store at all times.
- Give accurate and current information about products for all inquiries.
- Increase the customer database by adding new customers to the mailing list.
- Understand the returns policy and ensure effective implementation.
- Help store merchandiser and/or store manager in product placement and arrangement.
- Dress up mannequins and attend to other visuals.
- Maintain a clean and well-organized back-stock area and keep the employee break area neat and tidy.
- Operate as a cashier and be consistently accurate in money handling, where applicable.
- Understand and utilize all reports required for the day-to-day functioning of each store.
- Carry out linked selling—understand the customer's need and close the deal.
Merchandising
- Maintain detailed knowledge of the merchandise and products stocked in the store.
- Ensure promotions and fast-selling lines are featured in the store.
- Provide information about customers—their likes, dislikes, and opinions—to the department in charge.
- Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery, and maintenance in the store.
Customer Service
- Greet and meet all customers promptly and politely as they enter the store.
- Provide customer satisfaction by delivering exceptional customer service.
- Guide customers throughout the store or to the specific area the customer requests.
- Develop a clear understanding of all departments, products, makes, features, and after-sales service.
- Ensure effective implementation of visual merchandising principles within the stores.
- Effectively deal with customer queries and complaints.
- Follow procedures for dealing with specific customer orders.
- Ensure confidentiality with respect to Landmark retail and store sales information.
Qualifications & Experience
- High School Diploma (basic qualification).
- Graduate degree in any field (advanced qualification required).
Skills & Competencies
- Retail operations and store standards.
- Customer service and customer engagement.
- Stock management and inventory control.
- Visual merchandising and product placement.
- Cash handling and point-of-sale operation.
- Product knowledge and linked selling.
- Attention to detail and accuracy.
- Communication and interpersonal skills.
- Security awareness and vigilance.