Stage Assistant Manager

Role Overview

The Stage Assistant Manager reports to and supports the Stage Manager at Miral Destinations. This role guides Team Leaders and indirect reports to deliver entertainment operations at the highest standards while creating smiles and maintaining a positive attitude in the workplace.

Company Overview

Miral Experiences operates theme parks, attractions, and entertainment venues requiring coordinated stage management, character appearances, and live performance delivery across multiple simultaneous productions and seasonal events.

Role Purpose

The Assistant Stage Manager ensures smooth operation of the Entertainment department as an active participant in achieving artistic goals, ensuring consistent quality, and guaranteeing a high level of performance from colleagues under their guidance.

Key Responsibilities

Support & Management

• Manage and provide guidance to Team Leaders and front-line colleagues in job training, daily attendance, grooming, coaching, appraisals, and personal development plans.
• Assist in probationary feedback and discussions.
• Deliver daily operational management and scheduling of WBH and WBW.
• Manage annual leave trackers to ensure park expectation coverage.
• Support SOP and induction training.
• Oversee duty schedules for the area ensuring annual leave plans support operational readiness.
• Ensure sufficient time off to colleagues.
• Provide probationary meeting support and disciplinary assistance as required.

Daily Operations

• Coordinate and oversee character appearances and roaming entertainment in the parks and at external events.
• Calibrate and execute show reports.
• Manage scheduling and rostering.

Quality Assurance & Show Standards

• Establish and maintain quality control processes to ensure consistency across all entertainment offerings.
• Conduct regular inspections of green rooms and performer presentation standards.
• Ensure all appearance standards align with brand guidelines, character integrity, and creative requirements.
• Support show quality initiatives by ensuring performers maintain a polished and performance-ready appearance.
• Update and track performer dossiers as required.

Production & Project Support

• Support Creative, Production, Entertainment, and Costuming teams on new shows, attractions, character programs, and special events.
• Support the scheduling of seasonal events, festivals, and entertainment activations.
• Assist with rehearsals, performer fittings, and operational readiness for new productions.
• Align with technical needs for shows, activations, and meet-and-greet opportunities.

Health, Safety & Compliance

• Ensure compliance with health, safety, hygiene, and sanitation standards.
• Maintain a safe and organized workspace adhering to all organizational policies and procedures.
• Follow best practices for performer care.
• Support risk management initiatives and report safety concerns or operational issues promptly.
• Support incident reporting and follow emergency response procedures as directed by the Stage Manager.

Qualifications & Experience

Essential

• Higher secondary or equivalent education.
• 1 year of experience in leadership and 2 years in the entertainment industry.
• Proven leadership experience.
• Strong experience managing teams, schedules, and daily operational requirements.
• Understanding of entertainment, theme park, theatre, or live production environments.
• Experience within theme parks, attractions, cruise lines, theatre, film, or large-scale entertainment organizations.
• Experience supporting seasonal events, parades, festivals, and large-scale entertainment activations.
• Experience in operational procedures.
• Experience supporting new attraction openings, entertainment launches, or operational readiness projects.
• Strong creative ability with experience contributing to character development and overall show aesthetics.

Desirable

• Bachelor's Degree in Fine Arts or equivalent.
• 3 years of stage management experience and/or 5 years of performance experience.
• Stage Management experience.

Skills & Competencies

• Problem solving.
• Strong quality control and attention-to-detail skills.
• Excellent communication, organization, and stakeholder management abilities.
• Ability to manage multiple productions, events, and operational priorities simultaneously.
• Computer skills: Word, Excel, PowerPoint.
• Excellent communication skills, both verbal and written.
• Knowledge of current Health and Safety guidelines.
• Discretion and sensitivity when dealing with confidential information.